Job Title: Salesforce Life Sciences Solution Architect
Location: Durham, NC
Experience Required: 12+ Years
Role Overview
We are seeking an experienced Salesforce Life Sciences Solution Architect to design and govern the end-to-end architectural blueprint for Labcorp s Patient Central CRM solution built on Salesforce Life Sciences Cloud.
This role will support Decentralized Clinical Trials (DCT) and ensure scalability, security, compliance, integration integrity, and future-ready architecture across Study Setup, Study Conduct, and Patient Engagement workflows.
Key Responsibilities
1. Architecture & Solution Design
Design scalable, secure, and compliant architecture on Salesforce Life Sciences Cloud supporting DCT workflows.
Define end-to-end architecture for:
Study Setup
Study Conduct
Patient Engagement
Architect workflows including appointment scheduling, consent management, notifications, kit ordering, and communication templates.
Align architectural strategy with enterprise architecture, IT Security, and integration teams.
Ensure HIPAAGDPR compliance and adherence to enterprise security policies.
2. Integration & Data Architecture
Define integration patterns for enterprise systems such as:
Zavacor (CTMS)
Kit Production System (KPS)
Cisco CTI
Lead data modeling and mapping for:
Study data ingestion
Participant records
Visit scheduling
File-based ingestion workflows
Architect integration strategies for kit ordering, tracking, shipping, and automated communication triggers.
3. Platform Governance & Delivery Oversight
Provide architectural governance ensuring compliance with coding standards and Salesforce platform limits.
Collaborate with Technical Architects, Tech Leads, and development teams to validate feasibility.
Ensure AI-readiness and support future scalability and enhancements.
Enforce best practices across the DCT program.
4. Cross-Functional Collaboration
Work closely with stakeholders including Solution Architects, Business Analysts, Project Managers, IT Security, and Study Teams.
Partner with TCS program leadership and Salesforce practice teams.
Participate in requirement workshops, identify gaps, and validate functional feasibility.
Required Skills & Experience
Salesforce Expertise
Strong experience with:
Salesforce Life Sciences Cloud
Health Cloud
Service Cloud
Data Cloud
CTI integrations
Workflow automation
Architecture Competencies
Experience designing secure, enterprise-scale CRM solutions in regulated environments.
Strong expertise in:
ERD modeling
API-based architecture
Integration design patterns
Large-scale data ingestion
Domain Expertise
Strong understanding of:
Clinical trials
Decentralized Clinical Trials (DCT)
Patient engagement workflows
Kit management
Consent processes
Study operations
Compliance & Security
Hands-on knowledge of:
HIPAA
GDPR
Audit trails
Data privacy
Role-based access control in Salesforce
Soft Skills
Excellent communication and stakeholder management skills.
Ability to mentor teams and lead architecture discussions.
Strong collaboration across enterprise and vendor teams.
Preferred Qualifications
Salesforce Certifications:
Certified Application Architect
Certified System Architect
Salesforce Data Cloud & Integration Architecture credentials
Health Cloud or Life Sciences Cloud certifications
Technical Keywords
Salesforce Life Sciences Cloud, Health Cloud, Service Cloud, Data Cloud, CTMS Integration, DCT, CRM Architecture, HIPAA, GDPR, API Integration, Data Modeling
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