Operational Support Engineer (L2)

Remote • Posted 4 hours ago • Updated 53 minutes ago
Full Time
No Travel Required
Remote
$70/hr
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Artificial Intelligence
  • DRM
  • Dash Python
  • Data Link Layer
  • DevOps
  • Video Streaming
  • Bridging
  • Cloud Computing
  • Customer Facing
  • DICE
  • Kubernetes
  • Microservices
  • Optimization
  • Grafana
  • Production Support
  • Real-time
  • Reliability Engineering
  • HLS
  • Technical Support
  • Incident Management
  • Workflow
  • Kibana
  • OTT
  • ROOT
  • Streaming
  • Terraform

Summary

Position Overview

We are building a dedicated L2 Operational Support team responsible for the stability and availability of our 24/7 live video streaming, ad insertion, and real-time delivery platforms. This is a high-ownership, production-level role acting as the technical bridge between Support, Engineering, DevOps, and enterprise customers during major live events.

The Technical Core (What You’ll Do)

  • Incident Ownership & Production Operations: Own and resolve high-impact production incidents. Safely operate directly on production infrastructure, execute live emergency changes, and make CDN adjustments under tight SLAs.

  • Infrastructure as Code (IaC): Understand and safely modify infrastructure using Terraform, Helm, Kubernetes manifests, and GitOps workflows.

  • AI-Driven Operations: Leverage AI tooling for automated runbook execution, intelligent alert correlation, pattern detection, and automated troubleshooting workflows.

  • Observability & Triaging: Correlate backend streaming metrics, player telemetry, and CDN signals using Grafana, Kibana/ELK, Prometheus, and Loki to isolate root causes.

Required Skills & Domain Expertise

Experience in the video streaming domain is mandatory.

  • 5+ Years of relevant experience in a technical support, operations, or reliability engineering role.

  • Streaming Protocol Mastery: Deep understanding of HLS, DASH, CMAF, WebRTC, DRM, and global CDN architectures.

  • Infrastructure Familiarity: Solid troubleshooting experience across distributed cloud systems, APIs, microservices, and containerized deployments.

  • Incident Management: Exceptional ability to lead live incident bridges, remain highly structured under pressure, and deliver clear customer-facing communications.

Technical Keywords for Search Match (Dice Optimization)

Video Streaming | OTT | HLS | DASH | WebRTC | CDN | Kubernetes | Terraform | Helm | GitOps | Grafana | Prometheus | ELK Stack | L2 Production Support

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10360587
  • Position Id: 9008166
  • Posted 4 hours ago
Contact the job poster
Kajal Shah

Kajal Shah

Kani Solutions Recruiter @ Kani Solutions
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