Systems Operations Analyst

Job Title: Systems Operations Analyst
Job ID:26-04828
Location: Oakland, CA
Duration: 12 months on W2 contract
 
Description:
 
MSP Intake Notes:

• Open to non-local but the HM prefers Local candidates.
• The role is remote. If local, possibly occassional meetings but would be infrequent.
• Top thing: Experience with SAP Ariba is a must
• Equipment: client laptop will be provided if they are local/within the service territory. Otherwise they will need to use their own device or vendor-provided device.Any other tools muast be provided by the vendor.
• With prior CLIENTManager approval, may expense a set amount for phone/internet reimbursement.

 
 
Ariba System Administration

• Administer and maintain SAP Ariba modules, configurations, workflows, catalogs, templates, and master data.
• Manage approval workflows, routing rules, and system configurations.
• Create, update, and maintain contract templates, forms, conditions, and questionnaires.
• Support supplier enablement activities and Ariba Network integrations.
• Maintain taxonomy structures, commodity codes, and classification data.
• Monitor and resolve system interface and batch processing errors.
• Support system upgrades, releases, and configuration changes.

 
 
Functional Support & Issue Resolution

• Provide functional support for procurement system issues and complex user inquiries.
• Troubleshoot and resolve system defects, process issues, and data discrepancies.
• Escalate technical issues to IT and vendors when required and track through resolution.
• Analyze recurring issues and implement sustainable corrective actions.
• Support incident management and service request fulfillment through established intake processes.

 
 
Testing, Enhancements & Change Management

• Coordinate and execute system testing activities, including User Acceptance Testing (UAT).
• Develop test scripts and document testing results.
• Support implementation of approved enhancements and process improvements.
• Participate in release management, change governance, and deployment activities.
• Partner with IT and business stakeholders to define functional requirements and validate solutions.

 
 
Stakeholder Partnership

• Serve as a liaison between Procurement, IT, Accounts Payable, Strategic Sourcing, TPRM, and external vendors.
• Gather business requirements and translate them into system solutions.
• Provide recommendations for process standardization, automation, and operational efficiency.
• Support strategic initiatives and digital transformation efforts impacting procurement systems.

 
 
Compensation: 
 
The hourly rate for this position is  $71.00 per hour.   
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].