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Net Promoter Score (NPS) Developer - Remote

Remote • Posted 16 hours ago • Updated 16 hours ago

Contract Corp To Corp

Contract Independent

Contract W2

Remote

$80+

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

.NET
Banking
Analytics
Customer Relationship Management (CRM)
Dashboard
Data Engineering
Data Quality
Distribution
Leadership
Regulatory Compliance
Reporting
Customer Experience
Customer Engagement
Marketing
Customer Support

Summary

Job Summary

We are seeking an experienced NPS Developer to design, develop, and support enterprise Net Promoter Score (NPS) solutions for a leading FinTech organization. The ideal candidate will have experience integrating survey platforms, customer engagement tools, CRM systems, and analytics platforms to measure customer sentiment and provide actionable insights. The role requires close collaboration with Product, Customer Experience, Marketing, Data Engineering, and Business teams.

Key Responsibilities

Design and develop end-to-end Net Promoter Score (NPS) solutions.
Integrate NPS platforms with CRM, customer support, and digital banking applications.
Build APIs and data pipelines to collect, process, and analyze customer feedback.
Develop dashboards and reports for executive leadership and business stakeholders.
Automate survey distribution across multiple customer touchpoints.
Create customer segmentation and feedback analytics.
Work with Data Engineering teams to build scalable data models.
Ensure data quality, governance, and regulatory compliance.
Support production issues and optimize NPS reporting performance.
Collaborate with Product Managers, Customer Success, and Engineering teams to improve customer experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1c3114
Position Id: 9020989
Posted 16 hours ago

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Shawn Marsh

IT Analyst @ CA-One Tech Cloud Inc.

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