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AWS Connect Developer

Woodlawn, MD, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

ACD
Amazon Web Services
Cloud Computing
Python
ServiceNow

Summary

Key Required Skills:

The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.

Position Description:

Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
Support and enhance existing processes based on new requirements or upgrades
Facilitate requirements gathering, review and document requirements
Design and develop solutions within the ServiceNow environment
All other duties as assigned or directed

Basic Qualifications

Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
7 years of experience working with large enterprise framework
7 years of hands-on experience working with AWS Cloud platform
3 years of hands-on experience working with Amazon Connect
3 years of experience using Node.js, Python or Java for development
3 years of experience in designing call routing & messaging
Excellent interpersonal and communication skills

(Required Skills)

**Selected candidate must be able to obtain and maintain a public trust clearance**

**Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week**

**Master's and 10+ years of experience, Bachelor's and 12+ years of experience or 18+ years in lieu of a degree**

These skills will help you succeed in this position:

Solid AWS Cloud and AWS Connect Developer experience
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
Experience with process flow documentation creation.
Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics
Strong verbal and written communication skills.

(Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:
Adept at working independently, but also in a team environment
Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
Prior Federal government experience
Self-starter, highly motivated individual who adapts to a dynamic work environment
Strong attention to detail with an ability to operate effectively across multiple priorities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112157
Position Id: 9084936
Posted 6 hours ago

Contact the job poster

Ruchita Bagul

Sr Recruiter @ Global CI

View Profile

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