Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits: - Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact You Will Have in This Role We are seeking an experienced Lead Infrastructure Services Delivery Engineer to provide technical leadership for the design, delivery, and operational governance of enterprise infrastructure services. This role is responsible for driving service reliability, platform standardization, technical escalations, and cross-functional delivery across endpoint, collaboration, network, identity, and core infrastructure domains, while also leading project planning, milestone coordination, and execution oversight for infrastructure initiatives. The ideal candidate combines strong engineering depth with service delivery discipline and practical project management skills, using data, automation, and operational best practices to improve performance, availability, customer experience, and delivery outcomes.
Your Primary Responsibilities:
- Infrastructure Service Delivery & Engineering:
- Lead technical delivery of infrastructure services, including service transition, operational readiness, architecture alignment, production support models, and project execution from initiation through implementation.
- Define and enforce technical standards, support models, and service level objectives for infrastructure platforms, ensuring consistent delivery across projects and operations.
- Drive platform lifecycle initiatives such as migrations, patching strategy, capacity planning, resiliency improvements, and automation of repeatable operational tasks, while managing timelines, dependencies, and implementation milestones.
- Technical Leadership & Service Governance:
- Act as the senior technical point of coordination across engineering teams, vendors, service owners, and business stakeholders for infrastructure initiatives and major incidents, ensuring alignment on scope, deliverables, and execution plans.
- Govern service review cadences, technical escalations, problem management, and change advisory activities to maintain stability, security, and compliance.
- Translate business demand into technical roadmaps, project plans, delivery milestones, and service improvement initiatives while communicating risks, dependencies, resource needs, and architecture impacts to leadership.
- Reliability, Risk & Operational Excellence:
- Identify infrastructure risks related to availability, capacity, cybersecurity, technical debt, and third-party dependencies, and implement mitigation and remediation plans.
- Ensure infrastructure services meet operational, security, and compliance requirements through documented procedures, configuration standards, and service validation practices.
- Manage changes in scope, schedule, and costs using appropriate control processes.
- Performance Tracking & Reporting:
- Monitor progress against infrastructure service KPIs, delivery milestones, project schedules, and operational commitments.
- Prepare and present reports on service health, project status, risks, budget considerations, and delivery timelines to leadership and stakeholders.
Qualifications - Bachelor's degree preferred or equivalent practical experience
Talent Needed for Success - Proven experience leading infrastructure or technical service delivery initiatives with responsibility for project planning, coordination, and execution.
- Project Management Professional (PMP) or Certified associate in project management (CAPM) preferred.
- Working knowledge of project delivery methodologies and tools (e.g., Agile, Waterfall, Jira, MS Project) in support of infrastructure engineering and service delivery.
- Excellent communication, leadership, and problem-solving skills.
Nice to Have Skills - Experience in risk management, budgeting, and resource planning.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Familiarity with SDLC and change management processes.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About UsWith over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About the TeamServes as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.
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