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Helpdesk Support - 3rd Shift

Columbia, SC, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

Depends on Experience

Hansen Talent Group

Fitment

Dice Job Match Score™

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Job Details

Skills

HELP DESK
TECH SUPPORT

Summary

Hansen Talent Group is seeking a Helpdesk Support Technician to support after-hours operations for a large IT institute in the greater Columbia, SC area. The ideal candidate is able to work 5:30PM - 7AM EST and interested in growing and learning as an IT Professional within an enterprise setting.

The Helpdesk Support Technician will be responsible for providing end-user support and monitoring system/network logs to identify any potential performance issues and support incident management efforts.

Duties:

Respond to incoming ticketed requests and calls related to needed technical troubleshooting and system outages, working closely with the end-user to ensure their understanding in the steps being taken and satisfaction in the results.
Analyze and diagnose technical issues, troubleshooting at a Tier I/II level and escalating as needed.
Support the administration of user accounts in Active Directory by unlocking accounts and resetting passwords, escalating concerns to the IAM on-call teams.
Troubleshoot VPN and secure network access in Citrix, providing knowledge base articles to end-users to support knowledge share and technical education.
Monitor system/network logs and security tools, escalating concerns and triaging remediation efforts across technical teams and potentially impacted business units.
Create thorough documentation of all activities in ServiceNow and update knowledge-base-articles as needed.

Qualifications:

Hands-on troubleshooting experience
Strong communication
Willingness to learn and grown in a regulated, enterprise IT team

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91004062
Position Id: 26-00339
Posted 9 hours ago

Company Info

About Hansen Talent Group

Hansen Talent Group partners with clients to achieve a deep understanding of the environment and technology initiatives; our goal is to provide our clients with highly qualified, highly motivated technology professionals who make an immediate positive impact on productivity.

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