Desktop Support Technician

Desktop Support Technician

On-Site

Position Overview

TEKsystems is in need of a Desktop Support Technician to support end-users in a walk-up, customer-facing environment. This role involves assisting end users with hardware and software issues, deploying new devices, updating asset records, and delivering excellent customer service. The technician will work both independently and collaboratively, supporting a variety of technical needs while maintaining a professional, high-energy presence.

Key Responsibilities

• Provide in-person, phone-based, and remote support for end users experiencing hardware or software issues.
• Install, remove, configure, and troubleshoot computer equipment and peripherals.
• Support device deployments, including imaging, wiping, and preparing systems for end users.
• Collaborate with users, technical teams, and vendors to resolve incidents and fulfill service requests.
• Maintain accurate asset records within an internal tracking system.
• Prioritize incoming requests and escalate issues appropriately.
• Deliver exceptional customer service and maintain high satisfaction levels.
• Participate in project-related tasks as assigned.
• Apply sound judgment when identifying solutions to technical problems.
• Complete work with attention to detail and accuracy, following established guidelines.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2+ years of related IT support experience preferred.
• Strong interpersonal and communication skills.
• Ability to work effectively both independently and as part of a team.
• Comfortable supporting users in a fast-paced, customer-facing environment.
• Familiarity with asset management processes and general IT support workflows.
• Ability to multitask and shift focus as needed throughout the day.
• Experience working with both Windows and macOS devices is helpful.

Skills That Contribute to Success

• Strong customer service orientation
• Hardware troubleshooting and PC deployment experience
• Professional communication and presentation
• Ability to manage time effectively
• Comfort working with data and basic spreadsheet functions
• Experience in structured IT support environments

Job Type & Location
This is a Contract position based out of Dublin, OH.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dublin,OH.
Application Deadline
This position is anticipated to close on Apr 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.