Senior Software Engineer -Salesforce

Job Description

At Cetera, we are redefining the future of technology in financial services. We operate in a fast-paced, innovation-driven environment where transparency, ownership, and measurable outcomes are at the core of everything we do.

We are seeking a hands-on Senior Salesforce Engineer to play a critical role in advancing our contact center and wealth management platforms. This is an opportunity for a technical leader who thrives in building scalable solutions, driving delivery, and leveraging emerging technologies such as AI to enhance advisor and client experiences.

What You'll Do

Design, develop, and implement scalable Salesforce solutions across Service Cloud and Experience Cloud
Build robust applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks
Deliver solutions supporting omnichannel contact center capabilities, including:
Voice and call center integrations
Live chat and digital engagement
Email-to-case and case management workflows
Agentic AI capabilities
Lead end-to-end delivery from discovery through deployment
Drive technical design, architecture decisions, and solution strategy
Ensure production stability, performance, and issue resolution
Own release planning, including after-hours deployments when needed
Collaborate with Product, Architecture, and cross-functional teams to deliver business outcomes
Mentor engineers and promote best practices in code quality, CI/CD, and development standards
Drive innovation by incorporating AI-driven and agentic capabilities (e.g., Agentforce, AWS Bedrock)
Identify opportunities to enhance advisor and client experiences through automation and intelligent insights
Partner with vendors and third-party providers to deliver scalable, high-quality solutions

What We're Looking For

7+ years of software development experience, including Salesforce development
Strong expertise in Apex, LWC, Salesforce platform capabilities, and integrations
Experience working in contact center or omnichannel environments (voice, chat, case management)
Proven ability to lead projects, drive decisions, and own end-to-end outcomes
Experience delivering solutions in Agile environments
Exposure to cloud technologies (AWS preferred) and modern architectures
Strong problem-solving, communication, and stakeholder management skills
A proactive mindset with a passion for innovation, AI, and continuous improvement