Remedy Specialized Developer

Title: Remedy Specialized Developer

Project Duration: 6+ months

Location: Greenwood Village Colorado 80111 - Onsite

JOB SUMMARY

Responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases.

Responsible for Application Administration of OSS applications supporting all Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality Conducts design sessions with appropriate participation from architects and engineers

Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services Collaborates to creates configuration designs for design and implementation of various environments

Creates work effort estimates for new features and bug fixes for use in prioritization and release management Develops core code modules, unit test tools and release notes for enhancements and bug fixes

Reviews new development tools, application frameworks and testing tools for functionality / effectiveness Installs, administers, configures and maintains OSS applications including operating systems and related software

Provides ''on call'' support to resolve OSS application issues after normal business hours

Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)

Works with database administrators to configure, tune and maintain databases in variety of languages Documents systems configurations and upgrades

Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage

Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources Perform other duties as requested by supervisor 

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge Consistent with a 24 X 7 Operations environment, this position needs to be available via cell phone to respond to escalated issues. Candidate must have a strong understanding of RedHat operating systems, and hardware. This should include configuration, operation, tuning, and troubleshooting.

Strong written and verbal communication skills required. Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality Advanced ability to create detailed documentation to functionally understand new and existing applications Advanced ability to follow and implement established change and control policies and procedures

Advanced ability to troubleshoot application problems In-depth knowledge of development tools, application frameworks, and testing tools. In-depth knowledge of OSS applications and software In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process

Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems Education Bachelor''s degree in Computer Science or related field, or equivalent experience Related Work Experience

Number Of Years

Application Development work experience 5+

Network OSS application work experience 4+

System Administration work experience 3+

Database support and development work experience 3+

Enterprise Application Integration work experience 3+

PREFERRED QUALIFICATIONS

Related Work Experience Number Of Years

Application Development work experience 7+

Network OSS application work experience 6+

System Administration work experience 5+

Database support and development work experience 5+

Enterprise

Application Integration work experience 5+

Candidate must have at least 4-6 years of email application support in a Tier 2 or higher capacity. Experience with large messaging systems and distributed storage.

Understanding of the major clients for these services, and how these clients and services interact.

Experience in the day-to-day operation, maintenance and troubleshooting of messaging systems.

Prior experience with installation/maintenance of network and system management tools/software. Experience with perl and shell scripting. Strong familiarity with current industry anti-Spam practices.

Previous experience supporting Openwave Email MX, directory, and webmail, as well as Message Systems MTA products is strongly desired.

The candidate must be a team player, with an inherent ability to work well under tight timelines, and have strong problem-solving capabilities. Position requires a self-motivated problem-solver with the ability to work with minimal supervision in a team-oriented environment.