IT Supervisor II - End User Support

Salary: $80,000.00 - $100,000.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 26-085
Agency: State Law Enforcement Division (SLED)
Division: Information Technology & Security
Opening Date: 08/05/2026
Closing Date: 8/19/2026 11:59 PM Eastern
Residency Requirement: No
Class Code:: AM51
Position Number:: 61053039
Normal Work Schedule:: Other
Pay Grade: TEC06
Hiring Range - Min.: $80,000.00
Hiring Range - Max.: $100,000.00
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: All applicants must complete the on-line State application to include all current and previous work history and education. A resume will not be accepted in lieu of a completed application, nor will it be used to determine if an applicant has met the qualifications for the position.
Normal Work Schedule (Other):: Monday - Friday (8:30 - 5:00) with varied hours based on situational response and subject to periodic on-call duty.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
About SLED
The South Carolina Law Enforcement Division (SLED) is a premier statewide law enforcement agency dedicated to serving and protecting the citizens of South Carolina. With a proud history rooted in integrity, professionalism, and public service, SLED is committed to providing high-quality investigative, intelligence, and forensic services to support law enforcement agencies across the state.

At SLED, we value dedication, ethical conduct, accountability, and a strong commitment to justice. Our agency plays a vital role in maintaining public safety and supporting criminal justice efforts at the local, state, and federal levels. From advanced forensic science to homeland security, criminal investigations, and criminal justice information systems, SLED's diverse responsibilities make it one of the most dynamic law enforcement agencies in the state.

We foster a professional work environment where teamwork, respect, and continuous improvement are fundamental. Our employees are held to the highest standards and are given opportunities to grow within a mission-driven organization that makes a meaningful difference in South Carolina communities.

Learn more about why you should join our team at
General Responsibility
Responsible for overseeing the help desk team ensuring timely and accurate customer service, and resolving the technical issues effectively.

Specific Duties

• Supervise help desk and desktop support technicians to ensure prompt and effective support. Assign tasks and monitors workload to ensure balanced distribution and optimal productivity. Report unbalanced workloads to management. Conduct training sessions for new support staff and ongoing development for current team members.
• Act as a Subject Matter Expert (SME) for the resolution of technical issues related to the installation, deployment, and upgrade of software and hardware across the Division. Serve as an escalation point for complex or unresolved technical issues requiring advanced expertise. Oversee 24x7 operational support and service availability, ensuring continuous monitoring, incident response, and coordination of after-hours support activities. Ensure timely and accurate communication with end users and management regarding the status of requests, system issues, and planned or unplanned IT service changes or outages.
• Ensure compliance with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for IT support services. Analyze ticket trends to improve support efficiency and reduce recurring issues.
• Ensure all support requests are addressed with professionalism, courtesy, and efficiency, enhancing the overall end-user experience. Suggest and implement proactive measures to minimize downtime and improve user productivity. Identify opportunities for process improvement and contribute to the development of IT support policies & procedures.

Minimum and Additional Requirements

• A bachelor's degree in computer science or a related area and experience in computer system development and modification. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.
• Advanced knowledge of Microsoft 365, Entra ID (Azure AD), Intune, Windows Server, Active Directory, cybersecurity, networking, and ITIL service management principles, with strong troubleshooting and technical support expertise.
• Ability to supervise and mentor Help Desk staff, manage service desk operations and SLAs, resolve complex technical issues, analyze performance metrics, communicate effectively with stakeholders, and lead continuous service improvement initiatives in a Microsoft enterprise environment.
• This position supports 24/7 end user support services and may require on-call availability.

Additional Comments
South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
SLED offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

Supplemental questions are considered part of the official application. Any misrepresentation of yourself may be grounds for disqualification.

Conditional selection based on candidate education, training, experience, oral interviews and clearance of background investigation.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

What is your highest level of education?

• High School Diploma or equivalent
• Associate's Degree
• Bachelor's Degree
• Master's Degree

02

Please describe any relevant technical computer system development/modification experience and supervisory experience in detail.
03

If offered the position, are you willing to accept a salary offer between $80,000 and $100,000?

• Yes
• No

04

As part of the application process, are you willing to submit to a background investigation to include: a criminal history check, driving record, history of drug use, employer and personal reference checks?

• Yes
• No

05

Have you ever used/experimented with any illegal drugs? If yes, provide name of drug and last date used.
06

Have you ever purchased or sold any illegal drugs? If yes, provide name of drug and date of action.
07

I understand that these supplemental questions are an official part of this application. Any attempt to misrepresent myself may be grounds for disqualification.

• Yes
• No

08

I have read each question carefully and affirm or attest that all questions answered are true and correct?

• Yes
• No

09

As a condition of employment, I understand that all sworn and non-sworn employees, including contract and temporary employees will be subject to random drug testing.

• Yes
• No

10

Will you need reasonable accommodations to participate in the selection procedures (e.g., interview, written tests, or job demonstrations)? If yes, contact the human resources office of the S.C. Law Enforcement Division.

• Yes
• No

11

How did you learn about this career opportunity? (Careers.SC.Gov; LinkedIn; Employee Referral; Career Fair; Direct E-Mail; Etc.) Please specify below.
Required Question