Optical DWDM Operations Technician

Role: Optical DWDM Operations Technician

Remote

Duration: 12+Months Contract

Skills:

Understanding of Optical DWDM Transport Equipment (Infinera DTNx, Alcatel/Nokia 1830, Ciena 6500, and/or Waveserver)

Experience supporting Dark Fiber, Waves, MPLS, DIA, IPVPN

Raman Amps

Alarm Monitoring Systems (i.e. RFM, Solarwinds)

Ability to follow processes in ticketing platform (Remedy, ServiceNow)

Understanding of circuit designs and inventory systems (XLRs, DLRs, CLRs)

Troubleshooting technology solutions

-Support Network Operations Center and Repair activities for Professional Services customers.

-Solve problems on customer owned hardware, transport, and software devices.

-Use various tools to diagnose, develop and coordinate fix activities.

-Provide high quality communication to customers via Ticket System, Phone, Email, and IM/Chat.

-Use technical knowledge to troubleshoot, escalate, and resolve the issues.

-Work multiple activities while prioritising tasks based on urgency and impact.

-Managed time efficiently and documented all actions in the ticket system.