IT Business Operations Manager

I hope you're doing well!

I'm reaching out regarding a great opportunity we have for an IT Business Operations Manager with our client, Sumitomo Pharma. Based on your background, I believe you could be a strong fit for this role.

If you're open to exploring new opportunities, I'd love to connect and share more details with you.

Please let me know a good time for a quick chat, or feel free to reply with your updated resume.

Job Title: IT Business Operations Manager

Job Location: Marlborough, MA, 01752

Job Duration: 9 Months

JOB DESCRIPTION:

Vendor Management Manage IT vendor relationships, contracts, and service level agreements to ensure performance, value, and accountability. Conduct regular vendor performance reviews and vendor risk assessments, driving continuous improvement and accountability. Identify opportunities to reduce vendor sprawl and consultant dependency through standardization and strategic sourcing. Identify, assess, and manage IT operational and vendor‑related risks, escalating issues as appropriate. Track service performance, vendor effectiveness, and cost efficiency, highlighting trends and opportunities for improvement.   Budget & Planning Prepare and deliver regular financial and operational reporting for IT leadership to support informed decision‑making. Supports the annual IT budgeting and forecasting process in close partnership with Finance, ensuring alignment to strategic and operational priorities. Track and manage IT expenses, forecast variances, and continuously align technology investments to evolving business needs. Support the development of business cases for new IT initiatives, services, and investments, ensuring financial rigor and value realization. Develop and maintain IT operational metrics and dashboards related to budget performance, contractual compliance, and service delivery. Support IT staffing plans, onboarding, and professional development initiatives.

Skills: Deep understanding of IT-Specific Contract Structure Proficient in tools such as Excel, PowerPoint, and data visualization platforms; not expected to be a technical expert but comfortable working within a business intelligence ecosystem. Competency in vetting vendors for cybersecurity and regulatory compliance Strong business acumen with the ability to partner effectively with Finance, Legal, and Procurement Excellent communication, organization, and stakeholder management skills Analytical, detail-oriented, and comfortable operating in a regulated environment Proven ability to build structure, improve processes, and drive accountability Strong understanding of how data and analytics support business operations, particularly within underwriting domains. Solid understanding of financial services product offerings, distribution channels, and the competitive landscape, with the ability to translate external trends into internal strategy Excellent communication and interpersonal skills, with the ability to build trust, influence without authority, and communicate complex concepts clearly to non-technical audiences. Excellent documentation skills with the ability to clearly capture and communicate business needs, statuses, and outcomes to both technical and non-technical audiences. Adept at identifying themes, synthesizing information, and drawing meaningful insights from conversations and data. 

Education:   7+ Experience in IT operations, technology operations, or enterprise operations leadership Strong understanding of IT financial management, budgeting, and cost controls Experience managing vendors, contracts, and third-party services 2+ years of experience delivering business updates to leadership, including crafting concise executive summaries for senior stakeholders 2+ years of experience supporting large-scale enterprise initiatives