Description:
**The right candidate will be on the Western half of the US in order to better access West Coast customers**
The Field Uptime Engineer is responsible for supporting the Service & Solutions department by providing problem resolution to complex technical issues including root cause analysis, diagnosis, and repair guidance to our distributors.
In addition, they provide warranty claim oversight and develop / deliver product training for the operation, maintenance, and repair of our products at the direction of the Field Service Sr Uptime Engineer.
Provide technical support in a customer service focused manner until repair issue is fully resolved
Updating and resolving BOTIS tickets timely and accurately
Aids Production & PDI departments for critical needs (diagnosing)
Through Fleet Intelligence, provides reports of field actions and resolutions
Using BOTIS ticketing system And Fleet Intelligence reports, identify repetitive failure patterns, recommend, and manage field product improvements or campaigns
Travel as required (up to 75%)
Requirements:
High energy level
Self-motivated
Strong computer literacy
Excellent oral and written communication skills
Ability to work evenings and weekends as needed
Ability to read, understand, and follow oral and written instructions
Technical aptitude
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
Mental capacity to make sound decisions and to communicate clearly and concisely, both orally and in writing
Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment
Superior organizational skills, strong quality orientation, and high attention to detail
Proven ability to work well both independently and in a team environment
Knowledge of and adherence to occupational hazards and standard safety practices
Strong ethical standards, reliability, professionalism, positive attitude, and ability to remain calm in stressful situations
Education and Experience
Associate degree or equivalent preferred
5+ years of technical experience with construction equipment preferred
SAP knowledge preferred
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: orcfeed
- Position Id: 26126_146708464582-2b4de1e688782e68c5411fe87f3a017b
- Posted 2 days ago
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