ITOM Technical Consultant (ServiceNow CMDB, Discovery & Service Mapping) – Remote

Location: Remote (USA)
Duration: Long-Term Contract
Employment Type: Contract

Job Description

We are seeking an experienced ServiceNow ITOM Technical Consultant with strong expertise in CMDB, Discovery, and Service Mapping implementations. The ideal candidate will have hands-on experience designing, developing, configuring, and supporting enterprise-scale ServiceNow ITOM solutions while ensuring CMDB data quality, governance, and operational excellence.

Responsibilities

The responsibilities of the ITOM Technical Consultant include:

• Designing, developing, and configuring ServiceNow ITOM solutions
• Ensuring CMDB data quality, governance, and operational excellence
• Implementing CSDM-aligned CMDB solutions
• Developing automated processes for CMDB population and maintenance
• Creating and validating Service Maps
• Leading customer discussions and workshops on Discovery and Service Mapping
• Developing custom Discovery Patterns, Probes, and Sensors
• Collaborating with infrastructure teams, architects, and application SMEs
• Providing technical expertise on IT Operations and Configuration Management Database

Requirements

Required Skills & Experience

• Experience with ServiceNow CMDB and AMDB processes
• Strong understanding of CMDB data models, CI classes, relationships, and dependencies
• Experience with CMDB assessments, remediation, and data cleanup activities
• Knowledge of CMDB Normalization, Identification & Reconciliation Engine (IRE), and CMDB Health
• Experience with ServiceNow Discovery and Service Mapping
• Experience with RESTful and SOAP API integrations
• Strong ServiceNow customization and scripting experience
• Ability to work independently in a remote environment

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow CIS – Discovery
• ServiceNow CIS – Service Mapping
• ITIL Foundation Certification
• Additional ServiceNow ITOM certifications preferred

Required Technical Skills

ServiceNow ITOM, CMDB, CSDM, Discovery, Service Mapping, MID Server, IRE, CMDB Health, Normalization, JavaScript, REST API, SOAP API, Import Sets, Transform Maps, Probes, Sensors, Patterns, Integrations, Asset Management, Service Catalog

Soft Skills

• Excellent communication and client-facing skills
• Strong analytical and problem-solving abilities
• Experience conducting technical workshops and stakeholder discussions

If you have extensive hands-on experience with ServiceNow ITOM, CMDB, Discovery, and Service Mapping implementations in enterprise environments, we would like to hear from you.