Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in Mokena, Illinois. In this role, you will provide exceptional technical support to a diverse user base, ranging from executives to plant-floor employees. This is a long-term contract position offering opportunities to travel to multiple facilities and gain training on specialized equipment like Zebra scanners and printers.

Responsibilities:

Deliver technical support services to ensure smooth operation of hardware and software systems.

Troubleshoot and resolve issues related to Windows 10, Active Directory, and other systems.

Configure and set up Zebra scanners, printers, and RF-SMART devices following training.

Manage and prioritize help desk tickets using a ticketing system to address user requests effectively.

Communicate professionally with all levels of staff, from executives to plant-floor employees.

Collaborate with a team of 4-5 service desk professionals to ensure seamless IT operations.

Perform on-site support at various facilities after plant system go-live.

Provide guidance to users on best practices for utilizing IT resources.

Ensure all equipment is functional by performing routine maintenance and troubleshooting.

Lift and transport equipment weighing up to 50 pounds as needed.

Requirements

Minimum of 2 years' experience in a service desk or desktop support role.
Proficiency in Microsoft Windows 10 and Active Directory.
Strong troubleshooting skills for resolving IT-related issues.
Familiarity with RF scanners and RF-SMART systems.
Excellent communication and customer service skills across all organizational levels.
Ability to navigate and utilize ticketing systems efficiently.
Capability to lift and carry up to 50 pounds.
Willingness to travel to various facilities and adapt to different work environments.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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