Lead Process Engineer (Business Process Risk Identification)

Location:
For Those Who Work At Home, Maryland

Job Summary:

The Business Process Risk Identification (BPRI) Lead Process Engineer collaborates with cross-functional teams across Key to document unique business process (UBP) workflows and dependencies from standard operating procedures, subject matter experts, and Key systems of record. The Lead Process Engineer identifies process optimization and risk mitigation opportunities through Key's structured BPRI program methodology. The Lead Process Engineer supports BPRI Sprint Execution activities for several UBPs concurrently, including, stakeholder mobilization, process discovery, risk and control analysis, the identification of gaps and opportunities, and ongoing documentation refresh requirements, ensuring program alignment with organizational objectives and BPRI Program requirements.

Essential Functions

• Applies process development and engineering expertise to create innovative, long-term solutions focused on both client and employee experience.
• Supports programs and leads projects targeting core business processes to achieve strategic goals such as enhanced client/employee experience and value realization (expense reduction and revenue growth).
• Engages with key stakeholders to assess and implement new technologies and processes that improve efficiency and consistency.
• Creates and maintains documentation used to evaluate current processes and design future-state recommendations.
• Uses tools such as process mapping and process mining to assess process capability and identify improvement opportunities; communicates findings to stakeholders to inform specifications and improvements.
• Leverages technical documentation, specifications, and project artifacts to enhance monitoring, resiliency, and system availability.
• Collaborates with cross-functional teams to foster a culture of openness and inclusivity, ensuring delivery of expected outcomes and value.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's Degree in computer science, Operational Excellence, Business Administration, or a related discipline, or equivalent experience (preferred)

Work Experience

• Minimum 5 years of experience in business analysis and/or process engineering (required)
• Experience working with cross-functional teams and senior leadership (preferred)
• Background in IT or experience working with technology teams (preferred)
• Familiarity with Agile, Lean, or Six Sigma methodologies (preferred)
• Business Risk and Controls (preferred)
• Third Party Management (preferred)

Skills

• Strong process engineering and problem-solving skills
• Experience leading process improvement projects
• Ability to engage stakeholders and drive change
• Proficient in process mapping, mining, and documentation
• Familiar with process engineering tools and simulations
• Strong communication, facilitation, and presentation skills
• Skilled in cross-functional collaboration
• High technical acumen and attention to detail
• Analytical Thinking - Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Systems Thinking - Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
• Change Agility - Knowledge of the necessity to adapt self and team to evolving business needs; ability to develop and implement new ideas and initiatives that improve the organization's performance in light of new requirements.
• Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Resilience - Knowledge of different types of resilience and its importance; ability to pursue goals with drive and energy in the face of resistance.
• Excellent communication skills, both writing and presenting; can organize material for brevity, persuasiveness, and impact; can communicate to different levels of management effectively.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 02/05/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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