Job#: 3056407 Job Description: Retail Hardware Operations Manager
Location: North Salt Lake, Utah
Role Overview
This position leads the Retail IT Hardware team by managing the full lifecycle of store technology equipment, from procurement and configuration through audits and vendor partnerships. The manager ensures hardware processes run smoothly, supports store and vendor needs, and partners with cross-functional teams to enhance operations and contribute to the overall retail experience. The successful candidate will drive operational excellence while fostering team development and maintaining strong collaborative relationships across departments.
Key Responsibilities
- Provide leadership, training, and development to direct reports.
- Manage and support store and vendor hardware requests following ticket assignments.
- Track and manage retail IT hardware through the lifecycle, including receiving, quality assurance, shipping, and establishing new processes.
- Develop and create comprehensive documentation and processes for retail IT hardware.
- Build, configure, and perform quality assurance on store technology hardware, including computers, network equipment, and specialty fuel equipment.
- Manage monthly core audits for retail IT assets.
- Create and maintain strong relationships with vendors and supply partners.
- Generate vendor quotes and purchase orders utilizing designated software.
- Collaborate closely with engineering, store support, and field teams to streamline processes.
Additional Requirements:Quarterly travel is required (out of state) to visit a secondary headquarters this person will manage.
Required Qualifications
Education: A Bachelor's degree in a relevant field such as Computer Science, Information Systems, Cybersecurity, or Data Science is preferred but can be substituted with relevant experience.
Experience: A minimum of two years of experience in IT hardware management, retail IT operations, or a related technical support field is required. Additionally, at least give years of experience in a leadership or supervisory role is necessary.
Leadership Skills: Demonstrated ability to communicate effectively across departments, translate organizational goals into actionable plans, and foster a transparent environment. Proven experience coaching and developing teams, resolving conflicts constructively, and building trust across cross-functional partnerships.
Work Environment
Occasional after-hours, weekend, or holiday work may be required to respond to urgent issues or service calls. Duties and responsibilities, as required by business necessity, may be adjusted by management as needed.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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