Applied Thought Auditors & Consultants Inc.

Salesforce Architect

Dallas, TX, US • Posted 15 hours ago • Updated 15 hours ago

Contract W2

Contract Independent

On-site

$80 - $90/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Service Cloud
Voice
LWC
Apex
REST
SOAP APIs

Summary

Job Title: Salesforce Architect (Service Cloud Voice & Contact Center Integration)

Location: Dallas, TX

Contract

Experience Level: 8 10+ years

Role Overview

We are seeking two highly skilled Salesforce Architects with deep, hands-on experience in Service Cloud Voice, Agent force Voice, and contact center integrations (e.g., Five9 or similar platforms). The ideal candidates will have strong expertise across the Salesforce platform, including Experience Cloud, custom development, and system integrations.

Key Responsibilities

- Lead architecture, design, and implementation of Salesforce solutions with a focus on Service Cloud Voice and contact center integrations

- Integrate Salesforce with platforms such as Five9 or other CaaS solutions

- Design and implement chat and messaging solutions for web and mobile apps within Salesforce

- Build and maintain Experience Cloud (Community) portals

- Develop scalable solutions using LWC (Lightning Web Components) and Apex

- Design and implement API-based integrations with external systems

- Collaborate with business stakeholders to translate requirements into technical solutions

- Ensure best practices in security, performance, and scalability

- Provide technical leadership and mentor development teams

Required Qualifications

8 10+ years of Salesforce experience with strong architectural expertise

Hands-on experience with:

Salesforce Service Cloud Voice

Agent force Voice (or similar voice solutions within Salesforce ecosystem)

Contact center integrations (Five9 or equivalent)

Strong development experience with:

LWC (Lightning Web Components)

Apex

Salesforce integrations (REST/SOAP APIs, middleware, etc.)

- Experience with Cloud (Communities/Portals)

- Proven experience implementing chat/messaging solutions within Salesforce

- Strong understanding of Salesforce data model, security, and governance

Preferred Qualifications

Salesforce certifications such as:

Salesforce Certified Technical Architect (CTA) (preferred but not required)

Application/System Architect

Service Cloud Consultant

Experience with multiple contact center platforms (beyond Five9)

Experience in enterprise-scale Salesforce implementations

Additional Requirements

- Must be authorized to work in the United States

- Willingness to undergo a background check

- Strong communication and stakeholder management skills

Nice to Have

- Experience with omnichannel routing and workforce engagement tools

- Familiarity with DevOps tools (Copado, Gearset, etc.)

- Agile/Scrum experience

Engagement Details

- Contract role with strong potential for conversion to full-time

- Competitive rates based on experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10468729
Position Id: 8928149
Posted 15 hours ago

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