Deskside Support Technician (Tier II)

Washington, DC, US • Posted 4 hours ago • Updated 2 hours ago

Contract Independent

Contract Corp To Corp

Contract W2

On-site

$39/hr

System One

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Job Details

Skills

Summary

Job Title: Deskside Support Technician (Tier II)
Location: 100% Onsite – Washington, DC
Type: Contract
Compensation: $39 - $45/hr.
Contractor Work Model: Onsite
Security Clearance: Public Trust required (Secret Clearance highly desired)

System One is seeking a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program within the Department of Justice (DOJ). ESA V provides a full suite of IT services—including help desk operations, deskside support, workstation engineering, managed print services, ITSM, Active Directory services, and video conferencing support.
If you thrive in a high?visibility, customer?focused technical support environment, this is an excellent opportunity to join a mission?driven team.
Responsibilities
Candidates can expect to perform work including, but not limited to:

Provide deskside support for users with tickets assigned from the Service Desk or identified onsite
Perform break/fix support on government?issued end?user devices (e.g., replacing hard drives, batteries, etc.)
Install specialty software not packaged in SCCM
Remove devices from the network as directed by Security
Diagnose and resolve printer?related issues
Install printer toner and perform basic printer maintenance
Deliver high?quality, timely customer service in accordance with ESA V performance standards
Prioritize tasks based on ticket urgency and customer impact
Support users across multiple buildings in Washington, DC with minimal supervision
Provide “white glove” support for senior management and leadership offices, including occasional after?hours support as needed
Maintain accurate and up?to?date ticket information within the ITSM system

Required Education & Experience

High School diploma and 5+ years of relevant experience
Current Public Trust clearance
Ability to obtain and maintain a Public Trust clearance
Prior Tier II technical support experience in a Windows?based office environment
Strong customer service mindset
Excellent written and verbal communication skills
Experience using an ITSM ticketing system
Demonstrated ability to work effectively without direct supervision

Desired Qualifications

Previous experience supporting Department of Justice components or federal agencies

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-
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#DI-

Ref: #851-Rockville-S1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10295162
Position Id: 347041
Posted 4 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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