Product Manager with Strong Background in communications and media platforms

Minimum Requirements:

8+ years of experience in cloud-based solutions, with a strong background in product management for communications and media platforms

8+ years of experience driving go-to-market strategy with customers, partners, and developers

Deep expertise in modern telephony, VoIP architectures, and SIP-based communications

Proven experience delivering high-quality, real-time audio and media solutions, ideally supporting AI voice bots, virtual agents, or conversational platforms

Strong experience with API-first platforms, developer ecosystems, and programmable communications

Experience delivering customer experience solutions (e.g., IVR, Contact Center, UCC, QM, CRM)

Familiarity with CCaaS, UCaaS, CRM, and Media Solutions platforms

Proven ability to prioritize effectively and deliver in fast-paced, complex environments

Demonstrated success leading high-performing, cross-functional teams

Strong ability to influence and guide cross-functional stakeholders

BA/BS required

Desirable Skills:

Experience with AI-driven voice technologies, including speech recognition (ASR), text-to-speech (TTS), conversational AI, and virtual agents

Deep understanding of audio quality metrics and optimization techniques (e.g., MOS scoring, latency reduction, jitter buffering, codec selection)

Strong analytical and problem-solving capabilities

Excellent verbal and written communication skills

Experience building or scaling developer platforms, SDKs, and API ecosystems

Key Responsibilities:

Define and execute the Genesys Cloud Media Solutions roadmap, with a focus on modern telephony, real-time media, and AI-driven voice use cases

Lead cross-functional alignment across product, engineering, sales, support, IT, finance, and legal teams

Translate evolving market needs especially around AI voice, automation, and real-time communications into scalable, API-driven product requirements

Develop and deliver sales enablement materials and training to support go-to-market success

Support commercial and contractual initiatives with partners and customers

Identify and drive new business models and revenue opportunities, particularly around programmable communications, APIs, and AI-powered voice services