job summary:
We are seeking an experienced WorkForce Software (WFS) Application Support Consultant to join our Application Management Services (AMS) team. In this position, you will maintain and optimize a critical workforce management ecosystem running WorkForce Software (EmpCenter) v20.2. This role blends collaborative stakeholder problem-solving with technical application maintenance to ensure high availability and stability for key payroll and scheduling business operations.
location: Charlotte, North Carolina
job type: Contract
salary: $35 - 40 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Provide dedicated Level 2 and Level 3 production support for WorkForce Software (EmpCenter), troubleshooting system incidents and ensuring reliable day-to-day operations.
- Monitor, analyze, and resolve production issues during business-critical payroll processing cycles, implementing root-cause solutions and fixes.
- Configure and update software modules, including Time & Attendance and Advanced Scheduling, to satisfy regulatory mandates, company policy revisions, and union rules.
- Partner with cross-functional IT, HR, and Payroll stakeholders to gather system requirements, troubleshoot enterprise integrations (such as Workday), and validate deployments through regression testing.
qualifications:
Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Engineering, or a related field.
4+ years of professional experience supporting enterprise workforce management platforms, specifically utilizing WorkForce Software (EmpCenter), ideally version 20.x.
Strong SQL proficiency alongside proven capabilities in analyzing system integrations, flat files, and resolving complex technical issues.
PREFERRED QUALIFICATIONS
Formal WorkForce Software certifications.
Background in analyzing, tracking, and executing system updates or remediating defects following complex platform migrations (e.g., SSAS migrations).
Prior experience operating successfully within onshore/offshore global support engagement frameworks.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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