Training & User Support Specialist

Description

We are looking for a skilled Training & User Support Specialist to join our team in Baltimore, Maryland. In this role, you will be responsible for developing and delivering comprehensive training programs tailored to the needs of our organization, ensuring employees have the tools and knowledge to excel in their roles. You will also provide expert guidance on software applications and support, fostering a productive and detail-oriented learning environment.

Responsibilities:
Create and implement effective training programs to address organizational technology education needs.
Develop and maintain detailed training strategies and curricula for all firm-supported software applications.
Assess user skill levels and monitor progress within training initiatives to ensure continuous improvement.
Design, execute, and oversee onboarding and ongoing education programs tailored to specific job functions.
Ensure a detail-oriented and engaging learning environment that encourages participation and growth.
Schedule and coordinate regular software training sessions for employees.
Develop and update reference guides and documentation to support software use across the firm.
Act as a primary expert on desktop applications, offering guidance and recommendations for optimal usage.
Evaluate and recommend new software solutions or improvements to existing systems.
Assist attorneys, paralegals, and staff in customizing software tools to enhance client service delivery.

Requirements

Minimum of 5 years of experience in employee training, support, or related roles.
Proven expertise in developing and delivering training programs tailored to organizational needs.
Strong knowledge of software applications and desktop tools used in a detail-oriented environment.
Ability to create and maintain clear reference guides and documentation for end users.
Excellent communication and presentation skills, with a focus on clarity and engagement.
Demonstrated ability to assess user proficiency and design programs to address skill gaps.
Experience in coordinating training sessions and managing schedules effectively.
Proficiency in troubleshooting technical issues and providing user support.

Innovation starts with people.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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