Study Facilitation Support Executive - User Research

Job Title : Study Facilitation Support Executive - User Research

Location : Cupertino, CA

Client: TCS

Rate: $25/hr on c2c


Positions: 2

JD :

Onsite role

Job Title: Study Facilitation Support Executive

Role Descriptions:

a. Proficient with iOS and macOS devices; competent using Terminal to execute command-line scripts.

b. Excellent verbal and written communication skills; strong organizational ability with meticulous attention to detail.

c. Demonstrated experience conducting in-person research sessions.

d. Experience troubleshooting computers and/or consumer electronics (preferred / nice to have)."Job Description

Apple Exp is Preferred

Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol

Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary

Provide a positive, high-energy experience for all participants

Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues

Gather quantitative data from study devices and equipment, validating the fidelity of captured data

Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise

Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects

Prepare, troubleshoot, and maintain study device/equipment for data collection efforts

Set up and break down study session areas daily

Oversee study environment setup and communicate maintenance needs accordingly

Install software, use SSH/terminal/command line to enable systems, and perform basic troubleshooting on development consumer electronics

Manage user study participant correspondence, recruitment, and scheduling

Discuss data collection plans, issues and next steps with data consumers

Proactively work with data consumers to streamline and improve data collection processes

Assist with basic data processing and visualizations

Distribute surveys, review, and collect survey responses and other feedback

Support additional user study data collection efforts

Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8.30 am to 5.30 pm, as needed by the program

Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days

Education & Experience

BS in Computer Science or Human-Computer Interaction (or related major) with 2+ years of experience required

Skills: Digital : User Centered Analysis (UCA)~Product User Experience

Experience Required: 5-10