T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
Get hands-on experience, training-and a leg up on a bright future.
Learn. Achieve. Build a career.
T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!
This is an 11-week paid learning experience during which you'll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You'll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We'll give you hands-on projects and the chance to create an immediate impact.
What It's LikeOur team builds and evolves InsightBot, an in-house AI chatbot designed to improve how employees access insights, data, and institutional knowledge across T-Mobile. We focus on transforming complex processes-such as onboarding, access requests, and day-to-day operational questions-into intuitive, self-service AI experiences. By partnering closely with leadership, data teams, and platform owners, we reduce friction, speed up productivity, and scale knowledge that would otherwise live in silos. Our work directly impacts employee efficiency, onboarding speed, and the overall adoption of AI-driven ways of working at T-Mobile.
What You'll DoThe intern will work on expanding InsightBot's Onboarding Help capabilities by partnering with leadership teams to understand how new employees are onboarded across the organization. They will conduct interviews, document onboarding processes, access requirements, and collaboration models, and translate that information into structured context for our in-house AI chatbot. The intern will apply context and prompt engineering techniques to improve how InsightBot answers real onboarding questions. Their work will directly improve new-hire productivity, reduce onboarding friction, and help establish a scalable, AI-driven onboarding experience at T-Mobile.
Key Responsibilities- Conduct interviews with leadership and team members to gather onboarding requirements, workflows, and access needs.
- Create clear, standardized onboarding documentation including team overviews, access guides, and step-by-step permission processes.
- Translate onboarding knowledge into structured context and prompt designs for the InsightBot AI chatbot.
- Test, refine, and improve InsightBot's onboarding responses using real-world onboarding scenarios.
- Partner with product, data, and platform stakeholders to ensure onboarding guidance is accurate, scalable, and easy to maintain.
What It Takes- Coursework or hands-on experience in AI, machine learning, prompt engineering, conversational AI, or knowledge management.
- Experience documenting processes, onboarding workflows, or operational playbooks in an enterprise environment.
- Strong analytical and problem-solving skills with the ability to structure ambiguous information into clear guidance.
- Excellent written and verbal communication skills, with experience working across technical and non-technical teams.
Minimum Qualifications - At least 18 years of age
- Legally authorized to work in the United States
- Must be actively enrolled in a Bachelors or Graduate degree program
- Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships
Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.
Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location.
Intern wages range from $26/hour to $47/hour. The successful candidate's actual pay will be based on education/STEM vs non-STEM designation.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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