Senior Instructional Designer

Job#: 3021848

Job Description:
Senior Instructional Designer

Location: Charlotte, NC

Schedule: Hybrid - 4 days onsite / 1 day remote

Pay: $40-$48/hr (Some flexibility based on experience)

Contract Duration: 12+ Month contract w/ potential to extend
Job Summary

We are seeking a Senior Instructional Designer to transform and elevate learning experiences for our sales and retention call center teams. This role blends instructional design expertise, creative problem-solving, and a strong understanding of sales behavior and communication. The ideal candidate brings advanced proficiency in Articulate Storyline, hands-on creativity with Adobe Creative Cloud, and a forward-thinking mindset that embraces AI-assisted content development, including AI-driven brainstorming, image generation, and audio creation. You will partner closely with SMEs, trainers, and cross-functional stakeholders to develop immersive, modern learning solutions that shift traditional training toward engaging, experiential, learner-driven formats. This is a fast-paced, results-oriented role perfect for someone who thrives in a creative yet deadline-driven environment.
Day-to-Day Responsibilities

• Audit, refine, and enhance existing training materials to increase interactivity, engagement, and learner retention.
• Design quick, realistic customer-conversation simulations that reflect the complexities of sales and retention scenarios.
• Partner with SMEs to craft authentic conversation flows, branching scenarios, and realistic learner decision points.
• Incorporate AI tools to support content ideation, visual and audio asset generation, and efficiency in learning development.
• Use Articulate Storyline to build high-impact, interactive eLearnings and reimagine outdated assets into modern, immersive experiences.
• Develop participant guides and facilitator guides using Xyleme (training provided if needed).
• Create job aids and one-dimensional tools where appropriate for targeted learning objectives.
• Introduce enhanced learning technologies-gamification, adaptive learning, interactive video, rapid production tools-to elevate learner engagement.
• Ensure all content reflects the emotional intelligence, communication skills, and customer-centric mindset needed for sales success.
• Continuously assess feedback and training performance data to iterate and improve instructional assets.

Required Qualifications

• 3+ years of professional experience in Instructional Design or Learning Experience Design.
• Advanced proficiency with Articulate 360, including Storyline (primary) and Rise.
• Strong working knowledge of Adobe Creative Cloud (Photoshop, Illustrator, Premiere, Audition, etc.).
• Demonstrated experience using AI tools for brainstorming, image creation, script enhancement, or audio production.
• Ability to create complex learning interactions, simulations, and scenario-based training.
• Strong understanding of adult learning principles, learning science, and experiential design.
• Excellent communication skills with the ability to collaborate closely with SMEs and stakeholders.
• Ability to manage deadlines in a fast-paced, high-volume environment.

Preferred / Nice-to-Have Skills

• Experience with Xyleme for authoring and content management.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.