Technical Service Representative

Job Description

Job Title: Technical Service Representative Pay Rate: $27/hr. Location: Sterling Heights, MI ZIP Code: 48312 Start Date: Right Away Keywords: #SterlingHeightsJobs; #TechnicalServiceRepresentativejobs; Benefits: *On the job training, with cross training for other skilled positions and opportunities for advancement. *The aerospace business is growing and we are continually training and promoting up from within. *Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. *Award winning team with exceptional work environment. *Six Paid Statutory Holidays after 90 days probationary period. *One Week Paid Vacation Bonus after six months / 1960 regular hours. *Weekly pay by direct deposit. *Performance Reviews (and compensation reviews) Job Description: As a Technical Service Representative, you will serve as Client's onsite representative. You will be looked upon to provide the customer with product and technical know-how to ensure our automotive coatings products and services outperform competitors. This position reports to the Optima Solutions Site Manager and you will be based onsite in Sterling Heights Michigan Key Responsibilities * Support the ongoing activities of onsite Client customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues. * Ensure plant operations are functional and provide the customer with proactive support as needed. * Communicate updates to Client Technical and account management effectively and efficiently. * Perform tasks at the direction of the Client leadership while ensuring Health, Safety, and Environmental protocol is always followed. * Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary. * Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met. * Participate in weekly meetings with technical experts to review site projects and activity. * Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed. * Record weekly inventories, place material orders and communicate status both externally and internally. * Use Client digital tools to capture critical data and facilitate problem solving. * Provide sales support to maintain/expand business and ensure effective start-up of new products. * Support any special projects needed. Qualifications * This position is a floater position to help coverage within the Shop * Working a 2nd Shift or 3rd shift, Flexibility along with occasional mornings. Weekends. * HS diploma or equivalent is required - Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.) * Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis. * Works collaboratively with team members to address and overcome challenges. * Demonstrated strength in fostering clear, collaborative communication at every organizational level. If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.