Technical Service Manager – SAP RISE

Fully Remote (US-based)
Contract-to-Hire

About the Role

• Our client, a leading provider of secure cloud services for SAP workloads, is hiring a Technical Service Manager (TSM) to own the post-sale technical relationship for large, strategic RISE with SAP customers.
• This is a senior individual contributor role within the client''s Cloud Delivery Management organization.
• You will serve as the customer''s trusted technical advisor across the entire RISE lifecycle.
• You will orchestrate the client''s delivery experts, own the customer''s landscape strategy, and partner with the Client Delivery Manager (CDM) to deliver against the service plan.

What This Role Is NOT

• Not a hands-on Basis admin role
• Not a presales or sales engineering role
• Not an implementation consultant role
• Not a people-management role

What You''ll Do

• Serve as the primary technical point of contact for strategic RISE customers
• Own deep understanding of each customer''s SAP landscape and cross-system interdependencies
• Orchestrate SMEs across Basis, HANA, security, and networking to resolve complex technical issues
• Lead monthly technical and operational reviews with customer stakeholders
• Advise customers on Business Continuity, Security & Compliance, Networks, and cloud architecture
• Guide S/4HANA conversion, migration, and integration strategy (BTP, Ariba, SuccessFactors)
• Partner with System Integrators and SAP Professional Services on migration execution
• Translate complex technical topics for both executive and engineering audiences
• De-escalate issues and drive resolution plans to completion

What We Require

• ship (sole citizenship; no dual citizenship permitted)
• Bachelor''s degree in Computer Science, Engineering, or Information Management
• 4 years of hands-on SAP Basis administration experience
• 4 years of customer-facing SAP technical consulting experience
• 4 years of solution design, enterprise architecture, or SAP implementation
• 2 years of technical project management for SAP operations or implementation
• Working knowledge of at least one hyperscaler (AWS, Azure, or Google Cloud Platform)
• Strong ability to translate between technical and non-technical audiences
• Proven engagement management and de-escalation skills

Nice to Have

• SAP NetWeaver, OS/DB Migration, or SAP HANA certifications
• AWS, Azure, or Google Cloud Platform certifications
• S/4HANA architecture and conversion experience
• Cloud security, encryption, and key management knowledge
• Prior experience in a TSM, TAM, or SAP Technical Architect capacity

Engagement Details

• Fully remote, US-based
• Contract-to-hire with strong conversion pathway
• 40 hours/week, weekly timesheets
• Competitive hourly rate commensurate with experience

About the Opportunity

• Established, US-based organization serving Fortune 500 and government customers on SAP RISE
• Client name will be shared with qualified candidates under NDA during the screening process