Role: Project Manager – Fraud Operations & Issue Remediation
Location: Atlanta, GA - Onsite
Duration: Long Term
Type: Contract - W2
Job Summary
We are seeking a Project Manager with strong Fraud Operations experience to drive execution of fraud-related initiatives and lead remediation of internally identified and audit-identified issues. This role is execution-focused and requires the ability to manage detailed project plans, coordinate day-to-day activities across teams, and ensure timely closure of issues in alignment with regulatory and internal standards.
The ideal candidate has hands-on experience in fraud operations and a strong understanding of regulatory requirements, with a proven track record of managing remediation efforts from identification through validation and closure.
Key Responsibilities
Project Execution & Delivery
- Manage fraud-related projects from initiation through completion, ensuring delivery against defined scope, timelines, and quality standards.
- Develop and maintain detailed project plans, task-level tracking, dependencies, and milestones.
- Coordinate day-to-day execution across Fraud Operations, Compliance, Risk, Technology, and Audit teams.
- Identify, track, and escalate project risks, issues, and blockers.
Issue Remediation Management
- Lead remediation efforts for internally identified issues and audit-identified findings related to fraud operations.
- Track issues through the full remediation lifecycle, including root cause analysis, corrective action planning, implementation, and validation.
- Ensure remediation activities meet regulatory, policy, and audit expectations.
- Maintain clear documentation and evidence to support issue closure and audit validation.
Fraud Domain & Regulatory Support
- Apply strong understanding of the fraud industry, including detection, prevention, investigation, and claims processing.
- Support initiatives related to:
- Fraud claims and disputes
- Regulation Z requirements
- Claim resolution processes
- Fraud detection and prevention controls
- Client authentication and identity verification
- Partner with compliance and risk teams to ensure alignment with applicable regulations and internal policies.
Reporting & Stakeholder Communication
- Provide regular project status updates, including progress, risks, issues, and remediation outcomes.
- Prepare clear, concise reporting for project stakeholders and leadership.
- Support governance routines such as working group meetings, issue review sessions, and audit touchpoints.
Required Qualifications
- Proven experience as a Project Manager in Fraud Operations, Risk, Compliance, or Financial Crimes environments.
- Hands-on experience managing issue remediation, including audit or regulatory findings.
- Strong understanding of fraud operations, claims processes, and fraud control frameworks.
- Working knowledge of Regulation Z and fraud-related regulatory requirements.
- Strong organizational skills with the ability to manage multiple, detailed work efforts simultaneously.
Preferred Qualifications
- Experience in financial services, banking, or payments environments.
- Familiarity with audit lifecycle, control testing, and remediation validation processes.
- Experience working in highly regulated environments.
- PMP, CAPM, or equivalent project management certification (preferred, not required).
Key Skills
- Project execution & delivery
- Issue and remediation management
- Fraud operations & controls
- Regulatory compliance (Reg Z)
- Risk and audit coordination
- Stakeholder communication
- Documentation & evidence management
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