Full time (Permanent) - . Systems Operations Engineer (SRE / Production Support)

Job Title: Sr. Systems Operations Engineer (SRE / Production Support)

Duration: Full time (Permanent)

Location : Charlotte, NC 28262

Salary Range: $100k /year with benefits.

In this role, you will:

• 4+ years of application production support in complex, high-availability environments, including incident response and problem management with strong root cause discipline.
• 4+ years of hands-on automation and configuration management experience (Ansible preferred or similar), plus strong scripting skills (Python, Bash, PowerShell, or similar)
• 4+ years of Linux administration (RHEL preferred) and/or Windows Server administration supporting enterprise production workloads
• 4+ years of Git-based version control practices, including pull requests and peer review, with a focus on repeatability and code quality.
• 4+ years of experience with Monitoring and observability tools like Splunk, AppDynamics, Thousand eyes (alerts and dashboards).
• 4+ years of experience developing and/or supporting web applications (Preferably Java)
• Working experience with infrastructure-as-code concepts, including modular design and environment consistency.
• Experience supporting hybrid/private cloud plaforms and container-adjustment hosting models; familiarity with OpenShift (OCP) or Kubernetes-based platforms.
• Experience implementing SRE operating practices (reliability metrics, reduction of manual toil, continuous improvement via post-indent learnings).
• Experience supporting common middleware platforms and shared services, ability to build automation patterns that standardize operational and reduce manual intervention.
• Familiarity with enterprise observability and operational practices (service health dashboards, alert engineering, actionable telemetry)
• Exposure to responsible AI usage in operations (security, validation, accuracy and appropriate guardrails for automation/agents).
• Strong cross functional communication skills; experience operating in regulated environments.