Incident Manager

Atlanta, GA, US • Posted 4 days ago • Updated 4 days ago

Full Time

No Travel Required

On-site

$90,000 - 95000/yr

Stanley David and Associates

Fitment

Dice Job Match Score™

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Job Details

Skills

ITIL

Summary

Incident Manager

• Leading, driving, facilitating, and chairing Major Incident meetings

• Leveraging technology to issue all communications and providing key stakeholder management

• Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution

• Ensuring all administration and reports are maintained and up-to-date, including Incident chronology, whiteboard, post major incident reviews

• Supporting and nurturing process improvements and knowledge base improvements

• Continually maintaining and developing tools and resources to manage major incidents effectively

• Providing periodic major incident metrics reports

• Coordinate, standardize, and lead all ITIL problem management activities ensuring root cause and prevention is identified

• Participate in post mortem meetings and drive service providers to identify root cause including well defined corrective/preventative action plans

• Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues.

• Develop trend analysis and prepare service improvement plans to address identified gaps

• Manage and maintain information stored in the problem database

• Ensure the problems progress through the Problem Management process in a timely and prioritized fashion

• Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes

• Performing monthly audits for Major Incidents and Problem Tickets to ensure laid and defined process is executed

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097129
Position Id: 8870096
Posted 4 days ago

Company Info

About Stanley David and Associates

We strive to add value and work as true partner with our clients

Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.

We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.

In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates

-We have a Global Footprint with offices in 3 countries USA, UK and India.

-SDNA Global have built up an incredible reputation within the IT strategic hiring.

-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.

-Each SDNA member has over 5 years of experience in Talent Acquisition

-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa

-Telecom, Media and Hi-tech

-Health care and Life Sciences

-Energy and Utilities

-CPG, Retail and Transport

-Banking and Financial Services

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