SAIC
SAIC

Infrastructure and Application Support Manager

Remote in Remote Work, CA, US • Posted 1 hour ago • Updated 1 hour ago
Full Time
On-site
USD $240,001.00 - 280,000.00 per year
Company Branding Image
Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

  • Database Administration
  • Archiving
  • Client/server
  • Enterprise Services
  • IaaS
  • Data Centers
  • Data Center Administration
  • Printer Support
  • System Administration
  • Web Services
  • Service Operations
  • Resource Allocation
  • Scalability
  • Provisioning
  • SLA
  • Regulatory Compliance
  • DOS
  • Issue Tracking
  • Lifecycle Management
  • Auditing
  • Event Management
  • RBAC
  • Account Management
  • Performance Monitoring
  • Software Maintenance
  • DevOps
  • Mentorship
  • Cloud Computing
  • Migration
  • Acquisition
  • PMBOK
  • PMP
  • Microsoft SQL Server
  • Network Operations
  • LAN
  • WAN
  • MPLS
  • Firewall Administration
  • Security Clearance
  • Microsoft Windows
  • Linux
  • Server Farms
  • Computer Networking
  • Routers
  • Switches
  • Firewall
  • Storage
  • NetApp
  • Dell
  • EMC
  • Oracle
  • OCP
  • Microsoft
  • Database
  • Cisco
  • Network
  • Cisco Certifications
  • CompTIA
  • Network+
  • ITIL
  • Management
  • Software Development Methodology
  • Application Support
  • Information Technology
  • Systems Engineering
  • FOCUS

Summary

Job ID: 2614872

Location: Remote Work, CA, US

Date Posted: 2026-07-24

Category: Information Technology

Subcategory: IT Sys Integration

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required: Top_Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_REMOTE

Description

The Infrastructure and Application Support Manager owns global infrastructure operations, systems and database administration, network operations, and application support for all Consular Affairs (CA) systems - spanning domestic data centers, domestic passport and visa processing centers, and overseas posts. The Manager directs Tier II and Tier III support for Oracle and MS SQL Server databases; web, imaging/archiving, client-server, and specialized applications; and LAN/WAN/MPLS/firewall infrastructure. The role oversees geographically dispersed technical teams, converged server/storage solutions, and cloud migrations, while ensuring enterprise services meet defined SLAs.

Primary Responsibilities
  • Lead 24/7/365 multi-tiered (Tier 0-III) support for all physical, virtual, on-premises, and multi-cloud infrastructure, network operations, security compliance, application, and database environments across worldwide consular facilities and domestic data centers.
  • Manage and operate core infrastructure services across the CA IT enterprise, including Data Center Management, Infrastructure Support, Card Printer Support, Domestic Consular Office Systems Administration, Web Services Administration, Enterprise IT Service Operations, and cloud-based platforms/services.
  • Drive implementation of Software-Defined Data Center (SDDC) technologies to optimize resource allocation, enhance scalability, and enable rapid provisioning, centralized management, and policy-driven automation.
  • Establish and sustain ITIL-based governance frameworks ensuring SLA compliance across all service categories; institute automation initiatives that reduce incident volume, cut labor costs, and drive CPAR ratings to Very Good/Exceptional.
  • Monitor infrastructure utilization and capacity; proactively analyze trends and coordinate with DOS and external organizations to establish operational baselines and secure bandwidth/memory/storage upgrades.
  • Track infrastructure component failures, initiate escalation actions, configure alert thresholds, and drive trouble-ticket lifecycle management.
  • Monitor and analyze audit trails, logs, and Enterprise Event Management data to identify potential security events; respond to incidents/alerts and enforce RBAC account management across all CA systems.
  • Oversee installation and deployment of CA applications - including troubleshooting, diagnosis, maintenance, availability/performance monitoring, and self-healing corrective actions to enhance reliability and minimize downtime.
  • Execute routine and emergency application maintenance: updates, patches, DevOps-based deployments, password automation, certificate management, ATO readiness with Tier III teams, DR/production switching, and migration strategies.
  • Lead and mentor geographically dispersed technical teams - including OCONUS engineers - supporting converged server/storage solutions and legacy-to-cloud migrations, with proven models for high staff retention and zero Key Personnel gaps.
  • Coordinate with the Program Manager, Service Center Manager, Engineering and Implementation Manager, and Acquisition and Asset Manager to deliver integrated, on-time service across the Task Order.


Qualifications

Required Qualifications
  • Current PMI/PMP certification.
  • Minimum seven (7) years managing infrastructure, systems, database, network, and application operations and projects at multiple locations with dispersed teams - similar in size, scope, and complexity to the GMOS environment.
  • Minimum five (5) years of Oracle and MS SQL Server database administration and management experience.
  • Demonstrated expertise managing network operations including LAN, WAN, MPLS, and firewall management.
  • Active Top Secret (TS) clearance.


Desired Qualifications
  • Minimum three (3) years full-lifecycle and operations support for Windows and Linux systems.
  • Minimum five (5) years supporting Data Center Operations - server farms, networking (Cisco routers/switches, firewalls), and storage solutions (NetApp/Dell EMC).
  • Oracle Certified Professional (OCP) or Microsoft Certified Database Administrator.
  • Cisco Certified Network Associate (CCNA) or CompTIA Network+.
  • ITIL Foundation v5+ (ITIL 4 Managing Professional strongly preferred).
  • Experience with SDLC and application support methodologies.


Target salary range: $240,001 - $280,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111346
  • Position Id: 2614872
  • Posted 1 hour ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.​​​ For more information, visit saic.com. For ongoing news, please visit our newsroom.

About_Company_One
Go to company profile
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk Agent I

Remote

•

Today

Full-time

USD 40,000.00 per year

Sr Systems Engineer- Production Support

Remote

•

Today

Full-time

USD 80,001.00 - 120,000.00 per year

Search all similar jobs
Remote jobs at SAIC