Help Desk / CSR / Customer service / Call Centre / Tech Support / Fresh Graduate /

Plano, TX, US • Posted 23 hours ago • Updated 23 hours ago
Full Time
No Travel Required
On-site
$40,000 - $80,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Customer Service
  • Customer Support
  • Help Desk
  • Order Management
  • Call Center
  • Communication
  • Artificial Intelligence

Summary

Role: Customer Service Experience 
Location: Plano, TX (On-site)

Job Type: Full-Time / Permanent Job 
Work Schedule: 40 hours per week, Monday - Sunday
Shift Window: 6:00 AM – 12:00 AM CST


Job Details : 

  • Handle customer support via phone, email, and chat

  • Troubleshoot issues and perform root-cause analysis

  • Improve processes, reduce repetitive work, and identify automation opportunities

  • Work with CRM, Zendesk, order management, and other tools

  • Collaborate with Product, Engineering, and Operations

  • Analyze customer/support data such as CSAT and ticket trends

Requirements:

  • Bachelor’s degree or equivalent experience

  • Customer service/troubleshooting experience

  • Strong communication, analytical, and problem-solving skills

  • Comfortable with technology and CRM systems

  • 2–4+ years customer service experience preferred

  • Excel/Google Sheets, e-commerce, AI/automation experience preferred

  • Must pass a background check

Key point: This role combines customer support + troubleshooting + process improvement/automation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90999382
  • Position Id: Deep-Cal
  • Posted 23 hours ago
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