Operations Manager

Job Description

ECS is seeking an Operations Manager to work remotely. Please Note: This position is contingent upon contract award.

At ECS Federal, we're driven by a commitment to excellence and innovation in solving complex challenges. As a premier provider of advanced technology solutions and services, our mission is to secure and optimize the most critical commercial, government, defense, and intelligence projects across the country. Our team is composed of dynamic professionals who thrive in a collaborative and empowering environment, where our team members leverage the latest technologies and insights to make a real-world impact. Join us and be part of a forward-thinking organization that values your expertise and supports your professional growth.

We are seeking a n Operations Manager to oversee the operational management, governance, and performance of the Enterprise Security Operations program. Reporting directly to the Senior Director of Cyber Operations , this role will be responsible for driving operational excellence across program management, quality assurance, financial oversight, and operational reporting. The Operations Manager will ensure security programs operate efficiently, projects are delivered on schedule, and leadership maintains clear visibility into performance, risks, and resource utilization . This role requires a highly organized and strategic operator who can translate leadership priorities into structured execution while ensuring operational discipline across teams and initiatives.

R esponsibilities

• Operational Program Management : Oversee day-to-day operational coordination across security programs, ensuring initiatives are executed efficiently and aligned with leadership priorities.
• Project and Initiative Oversight : Manage major operational initiatives, transformation efforts, and cross-team projects to ensure milestones, timelines, and deliverables are achieved.
• Quality Assurance and Operational Governance : Establish and maintain quality assurance processes to ensure operational consistency, adherence to standards, and continuous improvement across programs.
• Financial and Budget Support : Support financial planning, budget tracking, and resource allocation to ensure operational programs are managed within financial targets.
• Operational Metrics and Reporting : Develop and maintain operational dashboards, scorecards, and performance reports that provide leadership visibility into program health and effectiveness.
• Process Development and Standardization : Design and implement standardized operational processes, documentation practices, and governance frameworks to improve efficiency and scalability.
• Leadership Support and Strategic Execution : Serve as a key operational partner to the Senior Director of Cyber Operations , translating strategic objectives into structured execution plans.
• Risk and Issue Management : Identify operational risks, dependencies, and issues across programs, ensuring timely mitigation and escalation when necessary.
• Cross-Functional Coordination : Facilitate collaboration between cybersecurity teams, enterprise technology teams, finance, and business leadership to ensure alignment on operational priorities.
• Operational Planning and Resource Management : Assist with workforce planning, operational forecasting, and resource coordination to support program growth and evolving operational demands.

Salary Range: $140,000 - $170,000

General Description of Benefits

Required Skills

• Operations Leadership Experience : Minimum of 10 years of professional experience with significant experience in operational leadership, program management, or business operations roles.
• Program and Project Management Expertise : Demonstrated experience managing complex programs, operational initiatives, or transformation projects across multiple teams.
• Operational Governance and Process Development : Experience establishing operational frameworks, governance structures, and standardized processes to improve organizational performance.
• Financial and Budget Management : Experience supporting budget planning, financial tracking, forecasting, and resource allocation within a technology or operational environment.
• Performance Metrics and Reporting : Ability to design and maintain operational dashboards, KPIs, and executive reporting that provide leadership insight into program performance.
• Risk and Issue Management : Experience identifying operational risks, managing dependencies, and ensuring issues are escalated and resolved effectively.
• Cross-Organizational Coordination : Proven ability to coordinate efforts across multiple departments and stakeholder groups in a complex enterprise environment.
• Communication and Executive Support : Strong ability to communicate operational insights, program status, and strategic recommendations to senior leadership.

Desired Skills

• Cybersecurity Program Familiarity : Understanding of cybersecurity operations, security programs, and security governance structures within enterprise environments.
• Operational Analytics and Data Visualization : Experience building operational dashboards and reports using business intelligence tools to support executive decision-making.
• Process Improvement Methodologies : Familiarity with Lean, Six Sigma, or other operational improvement methodologies that drive efficiency and performance optimization.
• Technology Program Support : Experience supporting technology or cybersecurity organizations with operational planning, program governance, and initiative management.
• Enterprise Collaboration Platforms : Familiarity with operational tools such as ServiceNow, Jira, Confluence, or similar platforms used for project tracking, documentation, and program management.
• Excellent analytical and problem-solving skills , with the ability to handle complex challenges .
• Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3 2 00+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.