Remedy Specialized Developer

Remedy Specialized Developer

Greenwood Village Colorado 80111

Contract (onsite)

Independent visa is preferred

TEAM / ROLE OVERVIEW

• APO team supports over 50 network applications including provisioning, email servers, DNS/DHCP, device activation, remote support for data centers, etc. Remedy is their ticketing system.
• As a NOC role, teams respond to alarm and do basic monitoring work.
• For example, an alarm goes off on a disk drive, techs will follow defined steps to troubleshoot and bring back up the disk drive.
• Some of the work entails Linux OS, generally running scripts provided by engineering team (separate). So ability to run/execute scripts is important, but do not need to know how to write or create scripts. Someone strong in scripting may get bored in the role. However, if tech has aptitude or ability to troubleshoot a script (script has an extra space, character) or something that would be very helpful, especially someone with awareness to recognize an error seen before and act on it.
• Another example of task, see an alarm which maps to a response process created by the engineering team. Process says 1st step will solve xx% of issues, so perform first step, then 2nd, then 3rd. If bigger issue, tech will coordinate with internal engineering teams and third party vendors. This requires good personality to take charge of issue resolution and strong communication skills. Manager has interacted with people who have English as 2nd language and hard to understand so they are not as effective.
• The current team in Herndon, VA is pretty strong drivers of issue resolution, so will see if Colorado team does the same once built out.
• Another example, they may be experiencing performance issues on a weblogic server, could be CPU/disk allocation, threading, etc where they are going at 95%. Engineering team knows normal is 50%, and 60% usage is getting to critical level. Engineering team may task this NOC team with monitoring system performance every 30 minutes to see fluctuations and reporting data.

JOB SUMMARY

• Responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases.
• Responsible for Application Administration of OSS applications supporting all Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality Conducts design sessions with appropriate participation from architects and engineers
• Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services Collaborates to creates configuration designs for design and implementation of various environments
• Creates work effort estimates for new features and bug fixes for use in prioritization and release management Develops core code modules, unit test tools and release notes for enhancements and bug fixes
• Reviews new development tools, application frameworks and testing tools for functionality / effectiveness Installs, administers, configures and maintains OSS applications including operating systems and related software
• Provides 'on call' support to resolve OSS application issues after normal business hours
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
• Works with database administrators to configure, tune and maintain databases in variety of languages Documents systems configurations and upgrades
• Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage
• Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

• Skills/Abilities and Knowledge Consistent with a 24 X 7 Operations environment, this position needs to be available via cell phone to respond to escalated issues. Candidate must have a strong understanding of RedHat operating systems, and hardware. This should include configuration, operation, tuning, and troubleshooting.
• Strong written and verbal communication skills required. Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality Advanced ability to create detailed documentation to functionally understand new and existing applications Advanced ability to follow and implement established change and control policies and procedures
• Advanced ability to troubleshoot application problems In-depth knowledge of development tools, application frameworks, and testing tools. In-depth knowledge of OSS applications and software In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
• Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems Education Bachelor's degree in Computer Science or related field, or equivalent experience Related Work Experience

Number Of Years

• Application Development work experience 5+
• Network OSS application work experience 4+
• System Administration work experience 3+
• Database support and development work experience 3+
• Enterprise Application Integration work experience 3+

PREFERRED QUALIFICATIONS

• Related Work Experience Number Of Years
• Application Development work experience 7+
• Network OSS application work experience 6+
• System Administration work experience 5+
• Database support and development work experience 5+
• Enterprise
• Application Integration work experience 5+
• Candidate must have at least 4-6 years of email application support in a Tier 2 or higher capacity. Experience with large messaging systems and distributed storage.
• Understanding of the major clients for these services, and how these clients and services interact.
• Experience in the day-to-day operation, maintenance and troubleshooting of messaging systems.
• Prior experience with installation/maintenance of network and system management tools/software. Experience with perl and shell scripting. Strong familiarity with current industry anti-Spam practices.
• Previous experience supporting Openwave Email MX, directory, and webmail, as well as Message Systems MTA products is strongly desired.
• The candidate must be a team player, with an inherent ability to work well under tight timelines, and have strong problem-solving capabilities. Position requires a self-motivated problem-solver with the ability to work with minimal supervision in a team-oriented environment.