Desktop Support Tech.

 Job Tittle: Desktop Support Tech.

Location: Sacramento CA(Onsite)

Duration: 12+ Month Contract

Note: - Looking for local candidates of California Only.

Role Descriptions:

1.1. SCOPE OF WORK:

SMUD is seeking ONE experienced technician to provide IT operational support in areas within

IT Platform Services and daily operational duties.  

The following components will be included in the proposed Task Authorization:  

• Work on-site at SMUD office locations

• Occasionally drive personal vehicle between SMUD office locations  

• Perform computer user data and software inventory services  

• Perform Audio/Visual support/troubleshooting for Board and Committee meetings (after

5pm)

• Provide computer technical hardware & software assistance

• Perform conference room support services

• Perform committee and board meeting support  

• Complete assigned tasks in ServiceNow Ticketing System

• Provide White Glove technical service to C-Suite staff 

Mandatory Requirements

• Minimum 2 years of experience in IT operations support.

• The selected candidates must be physically able to perform the duties of the position and

MAY be required to pass a SMUD medical examination and Fitness for Duty screening.

• The selected candidate must be available to work on site at SMUD office locations.  Some

remote work may be available during the contract.

• The selected candidate must be available to work on site at SMUD HQ after 5pm on pre

scheduled dates. This is in support of Committee and Board meetings where prep starts at

5 PM and A/V support/troubleshooting can continue to midnight or later.

Technical Requirements

• Work Delivery - Ability to work with minimal direction, yet also work in a team environment.

• Physical Duties - Ability to lift up to 50lbs.

• Report to Supervisor, IT Platform Services.

• Install, maintain, diagnose and prepare computer hardware, printers, plotters, and related

peripheral equipment with Microsoft software products in a networked environment.  

• Diagnose, research and resolve computer issues.

Desirable Qualifications

• CompTIA 

Assumptions

The contractors(s) will be responsible for:

• Maintaining client support during SMUD business hours and after hours (5p up to

midnight) on pre-scheduled dates.

• Ensuring ServiceNow tickets assigned to the contractor are processed and completed.  

• Being available onsite for meetings and to facilitate the gathering of requirements,

documentation, and perform all aspects service contract duties, etc.

• SMUD Training - SMUD Staff will train the initial start-up contractor with the needed job

functions.  Once the initial contractor is trained, the contract staff will be expected to train

any contract staff that will be working on the support contract.  

• Contractor Training - Provide training to contract staff that will be working on support

contract. Training is to be provided in a train the trainer approach accompanied by full

documentation of all processes and procedures of the support contract.

• Contractor''s work schedule will fall between 7am and 11:59pm Pacific Time, with work

hours to be agreed with immediate Supervisor.

• The contractor is expected to be onsite  

• When submitting resume/proposal, please include answer to this question in your email

submission. Is proposed candidate currently a member of or retiree from CalPERS?  

• The resource working on this task will have strong communication, written and

collaboration skills, with the ability to communicate highly technical information to project

team both verbally and in writing.

• If requested, the awarded vendor will provide SMUD with resumes and hourly rates for

replacement leased employees meeting the task requirements, at least one month before

current resources reach the end of task date. Only SMUD-approved replacements may be

assigned.