ITAM Analyst

Pay Range: $60- $65/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

 Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Key Responsibilities

Responsibility #1: Software Asset Lifecycle Operations and Data Accuracy — 30% 

• Maintain accurate software asset records across the full lifecycle, including intake, procurement support, approval, assignment, renewal, reclamation, retirement, and compliance review.
• Track software ownership, application owner, vendor, license type, entitlement, subscription term, renewal date, usage status, contract status, and related software asset information.
• Perform software asset reconciliation and resolve data discrepancies across systems, reports, tickets, vendor records, procurement files, contract records, CMDB records, and usage dashboards.
• Analyze software asset data to identify trends, risks, gaps, unused licenses, duplicate tools, upcoming renewals, compliance issues, and opportunities for optimization.
• Support software lifecycle stages, including request, approval, procurement support, provisioning coordination, license assignment, renewal, reclamation, retirement, and exception handling.
• Execute and improve processes related to software asset management, software catalog accuracy, license compliance, renewal readiness, and lifecycle governance.
• Support end users, managers, application owners, and support teams with software asset-related inquiries, ticket updates, entitlement questions, and escalation support.
• Support special software programs, renewal activities, true-ups, audits, reclamation campaigns, application rationalization efforts, and other business priorities as needed.

Responsibility #2: Software Licensing, Renewals, Compliance, and Optimization — 30%

• Track software licenses, subscriptions, entitlements, renewals, service agreements, contracts, maintenance terms, and vendor obligations.
• Perform software license reconciliation, normalization, usage analysis, entitlement validation, and compliance review activities.
• Monitor upcoming renewals and partner with Procurement, Finance, Legal, Security, application owners, and vendors to support timely renewal decisions.
• Identify underused, unused, duplicate, expired, over-provisioned, or non-compliant software assets and recommend corrective actions.
• Support software reclamation efforts by identifying inactive users, validating license usage, coordinating removal or reassignment, and updating software records.
• Support software request processes by confirming license availability, approval requirements, compliance restrictions, and assignment status.
• Help maintain a software catalog that supports clear request paths, approved applications, ownership, licensing requirements, and renewal visibility.
• Contribute to cost optimization by improving software utilization, reducing unnecessary renewals, and supporting consolidation or retirement of redundant applications.

Responsibility #3: Audit, Compliance, Reporting, Vendor Governance, and CMDB Alignment — 25%

• Support software audit readiness through evidence gathering, license reconciliation, exception tracking, control validation, and reporting.
• Perform SLA Health Checks and remediation follow-up for software asset control gaps, entitlement discrepancies, renewal risks, and compliance exceptions.
• Generate recurring reports on software inventory, license utilization, renewal status, entitlement accuracy, vendor performance, billing accuracy, compliance status, and software exceptions.
• Support vendor governance activities, including software catalog maintenance, contract review, renewal support, invoice validation, billing accuracy review, and vendor performance reporting.
• Help ensure software asset data supports financial stewardship, risk management, audit readiness, vendor accountability, lifecycle planning, and operational decision-making.
• Support CMDB alignment by improving data quality across employee, software entitlement, application ownership, vendor, lifecycle, contract, and access-relevant software records.
• Monitor software asset trends to identify risks related to unmanaged applications, shadow IT, unused licenses, upcoming renewals, non-compliant software, and data quality gaps.
• Partner with ITAM leadership and cross-functional teams to improve software governance, reporting accuracy, compliance confidence, and renewal planning.

Responsibility #4: Process Improvement, Automation, Technology Learning, and Team Collaboration — 15%

• Provide meaningful contributions to team discussions related to software process improvement, operational strategy, technology adoption, asset governance, and future-state SAM modernization.
• Identify opportunities to streamline software requests, approval, renewal, reclamation, reporting, compliance, and vendor governance workflows.
• Support improvements to Jira, ITSM platforms, CMDB, reporting dashboards, software discovery tools, SaaS management tools, vendor reports, and future Software Asset Management platform capabilities.
• Stay current with software asset management best practices, automation, AI-enabled tools, SaaS management trends, license optimization practices, CMDB practices, and emerging workplace technology.
• Contribute ideas, documentation, standard operating procedures, knowledge articles, and peer support that advance continuous improvement across SAM operations.
• Communicate effectively, build strong relationships, and help resolve software asset issues collaboratively across ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendor teams.
• Support cross-training peers and resolving software asset issues when first presented without escalation where possible.
• Support a culture of accountability, continuous improvement, customer service, and operational excellence across Software Asset Management.

About You

Exceptional candidates can effectively speak to:

• Bachelor''s degree preferred, or equivalent experience, in software asset management, technology operations, internal customer support, procurement, licensing, vendor management, or related fields, along with 5-7+ years of experience supporting software asset management, software licensing, SaaS administration, renewal coordination, entitlement tracking, procurement coordination, vendor coordination, or internal technology support.
• Strong experience managing software records across the full asset lifecycle, including request, approval, procurement support, assignment, renewal, reclamation, retirement, and compliance review.
• Experience tracking and maintaining accurate records for software licenses, subscriptions, entitlements, renewals, service agreements, contracts, application owners, vendors, users, and compliance status.
• Ability to analyze software asset data, identify discrepancies, resolve entitlement gaps, document findings, recommend improvements, and follow through on corrective actions.
• Experience supporting software request, renewal, reclamation, and compliance processes, including usage review, license reassignment, inactive user cleanup, and escalation of renewal or compliance risks.
• Ability to work collaboratively and tactfully with vendors, suppliers, internal customers, managers, ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and other cross-functional partners.
• Strong customer service, written communication, and verbal communication skills, including the ability to update tickets, prepare software asset reports, document processes, and explain license or entitlement information clearly.
• Curiosity and enthusiasm for learning emerging software asset management practices, automation tools, AI-enabled solutions, CMDB practices, SaaS management platforms, software discovery tools, and industry best practices.
• Ability to manage competing priorities, work independently, follow established procedures, escalate risks or blockers appropriately, travel as needed, and contribute to continuous improvement across software asset management operations
• Exposure to, or experience supporting, AI-enabled automation, workflow orchestration, or agentic tools within operational or software asset management processes — including understanding the importance of human oversight, data quality, security, privacy, governance, and measurable business outcomes when these solutions are applied.