Network Collaboration Engineer

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule: Full Time

About Us - Information Technology (IT)

• Flexible scheduling
• On the job training
• Gain exposure to new and advanced technology in the healthcare setting

What You'll Do

Responsible for designing, deploying, and maintaining the unified communications and collaboration infrastructure. This role requires a deep understanding of collaboration technologies, strong leadership skills, and the ability to work closely with cross-functional teams to ensure solutions that align with business needs. Knowledge of Cisco Collaboration tools. Works under general supervision.

Responsibilities:

• Lead the development and implementation of the collaboration technology roadmap, aligning with business goals and industry best practices. Stay current of industry trends and emerging technologies in the collaboration space. Research, evaluate, and recommend new and emerging collaboration tools and technologies.

• Leadership/Team Skills-Design and implement scalable, secure, and reliable collaboration solutions, including video conferencing, unified communications, instant messaging, notification tools, and content sharing platforms. Oversee the integration of collaboration tools with existing IT infrastructure and applications. Participates as a leader and as a team member. Values and integrates ideas of others.

• Schedule Awareness/Commitment to Task- Completes all assigned tasks within the time and budget allocation. Promptly informs supervisor of any significant events that would result in schedule delays. Provides expert technical support for collaboration systems, troubleshooting issues, and resolving incidents escalated by team members. Develop and maintain comprehensive documentation for collaboration systems.

• Monitor system performance and optimize for optimal user experience. Completes or assists with new equipment set up, connections, granting access to resources on the network, troubleshooting and analysis of collaboration and network hardware.

• Product/Customer Support-Is sensitive to the needs of internal and external customers. Responds in a timely manner and treats customers with respect. Interacts and communicates with the IT Support Center in a timely, effective, and professional manner.

• Performs off-hours maintenance including taking collaboration or network hardware down periodically and applying software updates. Coordinates these recommendations and changes with the Supervisor, appropriate Collaboration Engineers, and appropriate users. Submits appropriate change management requests for any changes made.

• Works closely with IT Security to ensure appropriate security configurations and standards are in place and exceptions are documented. Assists IT Security in performing risk and vulnerability assessments and network scanning to ensure security measures are appropriate and effective.

• Documents tasks/incidents in the task tracking system which includes details of processes, solutions, and time required to complete the task. Utilizes and updates asset management system to track Health System assets.

Requirements

• 1 year Freeman IT experience or 1 year external advanced IT experience preferably as a Collaboration Engineer or Network Engineer.

• Clean driving record.

• Current driver's license.

Preferred Requirements

• CCST or CCNA certification.

Freeman Perks and Programs

• For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid Time Off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.