Manager, Computer Operations, Manager

Join Our Team Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees. Titl

Join Our Team Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees. Titl

Education:Associates or Bachelors Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.Experience:Minimum of 7 years of IT work experience with exposure to multi-platform environments.Job Duties:Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.Oversee the deployment, configuration, and lifecycle management of IT assets in

POSITION1: Service Manager Lead (ITSM) Experience : 10 to 12 Years Manadate Skills: Certification : ITIL 4 MP/Expert. Strong Communicator / Client facing skills. Hands-on experience with ServiceNow Reports & Analytics, BMC Helix. Define, implement, and improve ITSM processes including Incident, Problem, Change, Release & Deployment, Service Request, Knowledge, Service Level Management, Availability, Capacity, and Continual Improvement processes. 5+ years of experience leading SMO, Service Gover