Duties, Scope of Work, and/or Milestones:
• The Senior Business Systems Analyst supports Information Technology initiatives through business analysis, data analysis, reporting, and project coordination.
• This role leads complex analytical efforts, develops executive-level dashboards and presentation materials, and supports Infrastructure and End User Compute (EUC) initiatives.
• The position also conducts workforce and operational research, supports capital and operational projects, and assists in aligning technology processes with organizational goals.
Milestone Deliverables:
• Project & Requirements
• Documented business and technical requirements for IT, Infrastructure, and EUC projects.
• Completed project timelines, deliverable trackers, and stakeholder communication materials.
• Reporting & Analytics
• Executive dashboards showing KPIs and operational trends.
• Leadership-ready reports, briefing decks, and status summaries.
• Operational Support
• Updated process documentation and workflows for Infrastructure and EUC teams.
• Process improvement recommendations with measurable outcomes.
• Research & Governance
• Workforce and job classification research reports.
• Governance materials including decision papers and milestone updates.
Daily/Weekly expectations:
• Review project updates and operational data.
• Respond to stakeholder questions and clarify requirements.
• Update trackers, documentation, and reporting artifacts.
• Support Infrastructure/EUC teams with active tasks and process documentation.
• Prepare materials for upcoming meetings or briefings.
• Lead or participate in project status meetings and workshops.
• Deliver weekly progress reports and updated dashboards.
• Validate requirements with teams and refine documentation.
• Monitor project milestones and update leadership reports.
• Conduct ongoing research and identify improvement opportunities.
Minimum Qualifications:
• Expert level/Minimum five (5) years’ experience in:
• Business systems analysis, IT project coordination, data analysis, or related work.
• Experience supporting enterprise IT environments or operational technology initiatives preferred.
• Experience developing executive-level reports, dashboards, or presentation materials preferred.
• Experience with Infrastructure, EUC, or enterprise technology environments preferred.
• Demonstrates professional organization, documentation, communication and interpersonal skills.
• Pass a stringent criminal background check. (May take up to four weeks)
Preferred Skills:
• Strong analytical, problem-solving, and communication skills.
• Ability to create clear, professional executive-level reports and presentations.
• Knowledge of business analysis practices and project coordination methodologies.
• Ability to collaborate across teams and manage multiple initiatives simultaneously.
• Skilled in data analysis, reporting tools, and performance measurement.
• Ability to organize complex information and communicate findings effectively.
• Strong written documentation and presentation development skills.
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