Senior Dynatrace Engineer

Job Summary:

Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role. Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures.  This is for the INET Program. 

1. Monitoring & Observability:
• Configure, maintain, and optimize monitoring solutions using Dynatrace.
• Enable end-to-end visibility across infrastructure, systems, and applications.
• Develop dashboards, alerts, and health checks to ensure system health and reliability.
• Monitor service performance and availability and set alert thresholds to minimize false positives.
2. Infrastructure Systems Monitoring:
• Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, Google Cloud Platform).
• Support monitoring of databases, middleware, and network components.
• Collaborate with infrastructure and cloud teams to identify trends and capacity needs.
• Proactively identify and resolve issues before they impact production.
3. Application Monitoring:
• Use Dynatrace to monitor application performance and transaction flows.
• Support synthetic monitoring and real user monitoring.
• Work closely with application teams to ensure comprehensive monitoring coverage.
• Assist in troubleshooting performance issues at both the application and system level.
4. Incident Support:
• Participate in incident response efforts related to performance and availability.
• Provide monitoring insights during troubleshooting and root cause analysis.
• Identify and close monitoring gaps.
5. Continuous Improvement:
• Enhance monitoring standards and documentation.
• Recommend improvements to monitoring configurations and alert strategies.
• Support integration of monitoring tools with IT Service Management (ITSM) platforms.

Requirements:

• Education: Bachelor''s degree in information systems, Computer Science, or equivalent experience.
• Experience:
• 5+ years in systems engineering, infrastructure support, or monitoring roles.
• 5+ years of hands-on experience with Dynatrace or similar APM tools.
• Technical Skills:
• Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, Google Cloud Platform).
• Basic networking understanding (DNS, TCP/IP, load balancing).
• Experience with scripting or automation tools like PowerShell or Bash (preferred).
• Familiarity with Kubernetes or container monitoring.
• Experience with ITIL practices and regulated industries (e.g., healthcare, financial services).
• Soft Skills:
• Strong troubleshooting and analytical skills.
• Effective communication and collaboration across teams.
• Detail-oriented with a proactive mindset.