Service Desk Analyst

Role Overview
This role provides first-level technical support to end users across a global organization. The Help Desk Analyst will support users via phone, email, and chat, handle incoming requests and incidents, and document all activity using ServiceNow. This is an excellent opportunity for an entry-level candidate to gain enterprise IT experience, with exposure to Microsoft technologies and large-scale initiatives such as an O365 migration.

Key Responsibilities

• Serve as first point of contact for all end-user IT issues via phone, email, and chat
• Log, track, and manage incidents and requests using the ServiceNow ticketing system
• Provide Level 1 support for common issues, including:
  • Microsoft 365 / Office 365 questions and troubleshooting
  • Account access and permission requests
  • Break/fix desktop and application issues
  • SAP-related issues (user-facing support and triage)
• Support increased ticket volume related to an ongoing O365 migration
• Perform basic troubleshooting and resolution, escalating issues appropriately when needed
• Maintain clear, accurate documentation of issues, steps taken, and resolutions
• Deliver a positive customer experience with strong communication and professionalism

Required Skills & Qualifications

• Interest in or experience with IT Help Desk or Service Desk support
• Ability to provide technical support over phone, email, and chat
• Strong communication skills and a customer-service mindset
• Ability to follow documented processes and troubleshoot methodically
• Comfortable working in a ticketed, enterprise support environment

Preferred / Nice to Have

• Experience working in a Service Desk Analyst role in an enterprise environment
• Exposure to or hands-on experience with:
  • Microsoft 365 (Office 365)
  • Active Directory
  • SAP user support
• Familiarity with ServiceNow or another ITSM tool

Why This Role

• Excellent entry-level opportunity to gain hands-on experience with a global company
• Exposure to enterprise IT environments, standard tools, and large-scale migrations
• Strong resume-builder for early-career IT professionals

Job Type & Location
This is a Contract position based out of Evansville, IN.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on May 2, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.