IT Field Systems Administrator
Location: California HQ with regular travel to California branch locations and occasional travel to Las Vegas. Some hybrid/remote work available.
Status: Full-Time
Join a Team Where Technology Supports People
Rize Credit Union is looking for a hands-on IT Field Systems Administrator who thrives on solving problems, supporting teams in person, and keeping technology running smoothly in a fast-paced, service-focused environment.
This role combines endpoint management, identity administration, onsite technical support, and security operations support. You'll work independently within established standards while collaborating closely with senior IT staff to maintain stable, secure, and compliant branch technology environments.
If you enjoy being the trusted technical partner onsite, this could be a great fit.
What You'll Do
Be the primary IT systems resource in the field
- Provide hands-on technical support across assigned branch locations
- Resolve moderate-to-complex technical issues and keep branch operations running smoothly
- Support hardware deployments, troubleshooting, and technology refreshes
Manage identities and endpoints
- Administer accounts in Microsoft Entra ID and on-prem Active Directory
- Manage device deployment, compliance, and configuration through Microsoft Intune
- Support secure onboarding and offboarding processes
Support security and compliance
- Respond to endpoint security alerts and follow established response procedures
- Assist with investigations, documentation, and audit readiness
- Help maintain secure and compliant endpoint environments
Collaborate and improve operations
- Handle escalated tickets from Tier 1 support
- Document solutions and contribute to knowledge sharing
- Participate in branch projects, upgrades, and system rollouts
Assist with infrastructure support
- Perform basic network troubleshooting and assist with implementations led by senior engineers
- Coordinate with vendors and internal teams during outages or maintenance activities
What We're Looking For
Required Experience and Education
- High school diploma or GED
- 3-5 years in IT support, systems administration, or field-based technical roles
- Hands-on experience with Microsoft Entra ID (Azure AD) and on-prem Active Directory
- Strong Windows desktop and laptop troubleshooting skills
- Experience deploying and supporting end-user devices in a business environment
- Ability to independently diagnose and resolve technical issues
- Strong communication skills and a service-oriented mindset
Preferred
- Microsoft Intune or other endpoint management experience
- Microsoft 365 administration experience
- Basic networking knowledge (TCP/IP, switches, VPN connectivity)
- Experience with endpoint security tools such as Microsoft Defender
- ITIL-aligned service desk experience
- Experience in financial services or other regulated industries
- Certifications such as Microsoft 365 Modern Desktop Administrator, Network+, or Security+
Additional Requirements
- Valid driver's license and ability to travel regularly to branch locations in California and occasionally to Las Vegas
- Comfort working onsite in branch environments as well as in an office setting
Why Join Rize Credit Union?
- Work in a collaborative environment where IT directly supports team members and members
- Opportunity to work hands-on with modern endpoint and identity technologies
- Be part of a mission-driven financial institution focused on people and community
- Participate in meaningful projects that improve how teams work and serve members
The expected pay range for this role at Rize Federal Credit Union is $33.00 - $42.00/hour.
Actual compensation is determined by experience, education, skills, internal equity, and other job-related factors.
As part of the hiring process, candidates who receive a contingent offer will undergo a background investigation, which may include employment verification, credit review, criminal records search, Social Security verification, and government registry checks. Candidates must also meet eligibility requirements to be bonded under a fidelity bond.
Rize Federal Credit Union is an Equal Opportunity Employer.
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