Desktop Support Technician L1

Santa Clara, CA, US • Posted 21 hours ago • Updated 9 hours ago
Full Time
On-site
USD $21.00 - 26.00 per hour
Fitment

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Job Details

Skills

  • Physical Layer
  • Laptop
  • Performance Management
  • Preventive Maintenance
  • Project Management
  • Remote Support
  • Break/Fix
  • Printers
  • Videoconferencing
  • SOP
  • Documentation
  • Management
  • Workflow
  • Issue Tracking
  • Technical Support
  • IOS Development
  • Android
  • Microsoft Windows Mobile
  • Microsoft Operating Systems
  • Communication
  • Microsoft Windows
  • Microsoft Exchange
  • OS X
  • Active Directory
  • System Imaging
  • Computer Hardware
  • Computer Networking
  • Virtual Private Network
  • Network
  • TCP/IP
  • DHCP
  • Remote Access
  • ServiceNow
  • Recruiting

Summary

W-2 Candidates only - NO 1099 or C2C
ONSITE IN Santa Clara, CA 5X A WEEK. Candidates need to be local to Santa Clara
  • User base is about 500 people
  • Providing in person support (&possible some remote support) - setting up desktops, laptops, imaging, handling support & troubleshooting tickets that cone in via SNOW
  • Environment is currently primarily Windows-based, but there is some Mac and more Mac will be added, so would be good to have experience with both.
  • Onsite Schedule: Monday-Friday, 8am-5pm

Responsibilities:
  • Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.
  • IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
  • Monitoring and maintaining computer systems, video conferencing, and networks within the office
  • Follow SOP documentation and escalate issues appropriately to higher-level staff
  • Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
  • Working closely with the IT support team in Amsterdam to learn and identify issues in the office
  • Mobile support: iOS, Android, Windows Mobile
  • Will provide support to all levels of the organization.

Skills
  • Strong service-oriented mentality
  • Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
  • Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
  • Basic networking knowledge
  • VPN, network connectivity including 11x, TCP/IP, DHCP
  • Recent experience with remote access and remote-control tools to support remote
  • Not required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central
  • Must be able to lift up to 50 pounds.

The estimated pay range for this position is USD $21.00/Hr. - USD $26.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: milestn
  • Position Id: 366aea5d30c5fb1ce0ae51cf65c0c972
  • Posted 21 hours ago
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