ServiceDesk with Copilot

Florham Park, NJ, US • Posted 14 hours ago • Updated 14 hours ago
Full Time
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

  • ServiceDesk Support
  • Copilot
  • AI

Summary

Role: ServiceDesk with AI Copilot
Location: Florham Park, NJ (Onsite)

Job Description:

Required

  • 3+ years in an IT service desk, helpdesk, or end-user support role.
  • Demonstrated hands-on experience with Microsoft 365 Copilot or similar AI assistant platforms.
  • Strong verbal and written communication skills; able to explain technical concepts clearly to non-technical audiences.
  • Experience designing or delivering end-user training programs.
  • Comfort working with usage/analytics data and creating summary reports for leadership.
  • Genuine curiosity about AI tools and a track record of self-directed learning in this space.

Preferred

  • Experience with Claude, ChatGPT Enterprise, or similar large language model (LLM) platforms.
  • Familiarity with adoption methodologies including Prosci ADKAR and the Microsoft 365 Adoption Framework.
  • Experience supporting or enabling AI use cases in Sales (CRM), Finance (FP&A), or HR (ATS/HRIS) functions.
  • Prompt engineering knowledge or certification.
  • Proficiency with Power BI, Tableau, or similar tools for building adoption dashboards.
  • Bachelor's degree in Information Systems, Business, Communications, or a related field or equivalent practical experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: hexaware
  • Position Id: 8952848
  • Posted 14 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Florham Park, New Jersey

Yesterday

Easy Apply

Full-time

Depends on Experience

Remote or Bernards, New Jersey

Today

Full-time

USD 91,700.00 - 163,700.00 per year

Remote or Bernards, New Jersey

Today

Full-time

USD 44.09 - 78.70 per hour

Hybrid in Berkeley Heights, New Jersey

Today

Easy Apply

Full-time

Depends on Experience

Search all similar jobs