Role : Windows System Administrator (Pharmaceutical Manufacturing Domain)
Location : 4501 Colorado Blvd Los Angeles California 90039 United States
The Systems Administrator for project support is the technical expert responsible for supporting the IT infrastructure stack that supports 24/7 manufacturing operations from the physical hardware (Cisco UCS) and virtualization layer (VMware) to core network services (AD) and application delivery (Citrix).
Key Responsibilities
IT ServiceNow Tickets
- Monitor and resolve IT tickets related to Windows Access issues, storage alerts, Citrix performance issues, MES account creation, laptop issues, zebra printers/scanner, network connectivity and general troubleshooting for shopfloor devices.
Backup & Disaster Recovery Management:
- Monitor, and manage enterprise backup solutions (e.g., Veeam, Commvault, Dell EMC Avamar) for all virtualized and physical servers supporting the MES environment.
Infrastructure Management (VMware & Cisco UCS): Monitor and maintain highly available VMware vSphere infrastructure and Cisco UCS hardware to ensure optimal performance and scalability for MES applications.
Core Services Administration (Windows Server & AD): Administer Windows Server OS, Active Directory (AD-DS), GPOs, DNS, and DHCP services, ensuring secure and compliant operations within the manufacturing domain.
Application Delivery (Citrix): Monitor and support the Citrix environment (Virtual Apps/Desktops) for secure and efficient delivery of the MES application to plant floor workstations and remote users.
MES Support: Provide expert-level troubleshooting (Tier 3/4) for infrastructure issues impacting the MES platform, collaborating with application owners and vendors.
Compliance and Documentation: Ensure all system changes and operations comply with regulatory standards (FDA, GxP). Maintain detailed technical documentation, including backup configurations, D/R plans, and Standard Operating Procedures (SOPs).
Essential Qualifications
Experience: 5+ years of experience in systems administration within a production/manufacturing environment. Prior experience supporting an MES (e.g., Siemens, Emerson) is highly desirable.
Technical Expertise:
- Backup Solutions: Expert knowledge of enterprise backup software (e.g., Veeam Backup & Replication, Dell EMC Avamar) and related storage targets (SAN, NAS, Cloud, e.g., Tintri, HP Storage).
- VMware & Hardware: Deep knowledge of vSphere, ESXi, vCenter, and Cisco UCS hardware management.
- Microsoft: Expert knowledge of Windows Server OS, Active Directory, GPO, DNS, and DHCP. o Citrix: Proficiency with Citrix Virtual Apps/Desktops and application virtualization technologies.
- Network Fundamentals: Working knowledge of Cisco switches (Layer 2/3 configurations, VLAN management), Wireless Access Points, and basic Voice Gateway troubleshooting.
Soft Skills: Strong analytical and problem-solving skills, excellent communication, attention to detail, a proactive approach to system reliability and data protection, and leadership capacity to manage complex projects and mentor junior staff.
Screening Questions
1. how long you've been working specifically with Windows Server environments?
2. Which versions of Windows Server have you actively administered and have you managed Active Directory in that environment?
3. Have you worked with VMware vSphere or ESXi in a production setting? Roughly how large was the environment number of hosts or VMs? 4. What's your hands-on experience with Cisco networking equipment switches, routers, or firewalls?
5. Were you managing configs directly or working alongside a network team?
6. Have you administered a Citrix environment specifically Virtual Apps and Desktops or XenApp/XenDesktop? What was your level of involvement?
7. Without getting too technical can you describe a major infrastructure issue you personally helped resolve? What broke and what did you do to fix it
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