Delivery Manager (with DevOps background)

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits

Excellent Health benefits with low-cost employee premium.

Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage

Unlimited training and upskilling opportunities through Udemy and Hexavarsity

Who we are?

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.

At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.

We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.

Overview:

Job Title: Delivery Manager (with DevOps background)

Location: McLean, VA

Description: Hexaware is seeking a Delivery Manager with a strong DevOps background to lead a Modern Delivery Toolchain managed services engagement for a large, regulated enterprise. You will own end-to-end delivery, reliability, and continuous improvement of the DevOps platform ecosystem covering source control, CI/CD, artifact management, infrastructure-as-code, container platforms, security scanning, observability, and ITSM integration. This role blends service delivery management, platform product mindset, technical depth, and stakeholder leadership to ensure high availability, compliance, and measurable business value.

Key responsibilities include (but not limited to):

Service Delivery, Governance, and Reliability:

• Own SLAs/OLAs, SLOs/SLIs, runbooks, incident/problem/change (ITIL v4), and service reviews.
• Drive stability and uptime across toolchain platforms; lead major incident response, root cause analysis, and corrective action plans.
• Oversee capacity planning, DR strategies, backup/restore, and high availability.

Platform Operations and Modernization:

• Manage roadmap, upgrades, migrations, and lifecycle for DevOps tools and integrations.
• Standardize golden paths/blueprints for pipelines, environments, and platform services.
• Champion automation-first operations (self-service, policy-as-code, GitOps).

DevOps and Engineering Leadership:

• Guide best practices for branching, CI/CD, artifact/versioning, IaC, container orchestration, and release governance.
• Establish reference architectures and reusable templates for multi-tenant onboarding.
• Partner with SREs/engineers to drive observability, performance tuning, and toil reduction.

Security, Risk, and Compliance:

• Implement RBAC, least privilege, identity federation (OIDC/SAML), and secrets management.
• Embed DevSecOps controls (SAST/DAST/SCA), artifact signing, and supply chain security.
• Ensure audit readiness and adherence to enterprise and regulatory requirements (e.g., SOX, PCI DSS, ISO 27001).

Stakeholder, Financial, and Vendor Management:

• Serve as primary point of contact for platform stakeholders (application teams, security, compliance, infrastructure, procurement).
• Manage demand intake, capacity, release calendars, and cross-team dependencies.
• Own operating budgets, license consumption, and FinOps cost optimization.
• Coordinate with vendors and internal teams for support, escalations, and roadmap alignment.

Metrics, Reporting, and Continuous Improvement:

• Track and improve DORA metrics, change success rate, MTTR, platform adoption, and customer experience (CSAT/NPS).
• Publish executive dashboards, service health, and risk/issue registers.
• Drive Kaizen/CSI initiatives and quarterly value realization summaries.

Required Qualifications:

• 10 15 years of overall IT experience, including 5+ years in DevOps/Platform Engineering and 3 5+ years in service delivery or engagement management for enterprise DevOps platforms.
• Proven success running managed services for multi-tenant DevOps toolchains in a regulated environment.
• Strong grasp of:
• Version control and branching strategies (trunk-based, GitFlow)
• CI/CD pipeline design, promotion strategies, approvals, and controls
• Infrastructure-as-Code and configuration management
• Containerization and orchestration
• Observability and SRE practices (SLI/SLO, error budgets)
• Release governance and environment management
• Hands-on familiarity with several of the following:

• SCM/CI/CD: GitHub Enterprise, GitLab, Azure DevOps, Jenkins, Harness, Argo CD
• Artifacts/Packages: JFrog Artifactory, Nexus
• IaC/Config: Terraform, Ansible, Helm
• Containers/Runtime: Docker, Kubernetes, admission controls (OPA, Gatekeeper, Kyverno)
• Security: SonarQube, Snyk, Checkmarx, HashiCorp Vault, artifact signing
• Observability: Prometheus, Grafana, ELK/Elastic, Splunk, Datadog, Dynatrace
• Cloud: AWS, Azure, or Google Cloud Platform (at least one in depth)
• ITSM/ITIL: ServiceNow (incidents, changes, CMDB, service catalog)

• Excellent stakeholder management, executive communication, and cross-functional leadership skills.
• ITIL v4 Foundation (or equivalent practical experience).
• Bachelor s degree in Computer Science, Engineering, or related field; equivalent experience considered.

Preferred Qualifications:

• Certifications: AWS Architect, CKA/CKAD, Terraform Associate, PMP/PRINCE2, SAFe, ITIL Intermediate.
• Experience consolidating/modernizing toolchains and leading platform migrations at scale.
• Demonstrated FinOps practices and license optimization in platform contexts.
• Experience with developer portals and golden path enablement.
• Background in data-driven reporting (e.g., building KPI dashboards).

What you ll get from us:

Insert employee benefits here e.g.:

Competitive Salary

Company Pension Scheme

Comprehensive Health Insurance

Flexible Work Hours and Hybrid Work Options

XX days paid annual holidays + public holidays.

Professional Development and Training Opportunities

Employee Assistance Program (EAP)

Diversity, Equity, and Inclusion Initiatives

Company Events and Team-Building Activities

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.