Help Desk Analyst
Full Time
No Travel Required
On-site
Depends on Experience
Iresh Technologies LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- Active Directory
- Call Center
- Customer Service
- Microsoft Outlook
- Help Desk
- IOS Development
- Management
- Microsoft Operating Systems
- Technical Support
- Microsoft Windows 7
- Tier 1
Summary
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91173278
- Position Id: 8986551
- Posted 9 hours ago
Company Info
About Iresh Technologies LLC
Talent Development & Growth
We invest in continuous learning and professional development to keep our team and clients ahead of industry trends.
Strategic Staffing Solutions
Precision matching of talent with organizational needs, ensuring long-term value and cultural alignment.
Technology Transformation
Empowering businesses with cutting-edge technologies and innovative solutions for sustainable competitive advantage.
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📍 Location: Conyers, GA (Onsite)
🗣️ Language: Spanish & English
🎯 Interview Mode: In-Person Only
Experience : 2- 3 years
We are looking for a Help Desk Analyst to provide Tier-1 technical support in a fast-paced call center environment. The ideal candidate should have experience handling high-volume customer calls, troubleshooting technical issues, and delivering excellent customer service.
Key Requirements:
✔ 2+ years of IT Help Desk experience
✔ Strong knowledge of Outlook, MS Office, Windows 7/10, and Active Directory
✔ IT Help Desk Call Center experience
✔ Experience with ticket management and escalation processes
✔ Knowledge of Apple iOS
✔ Excellent customer service and troubleshooting skills
✔ Bilingual (Spanish Required)
Interested candidates can share their updated resume at:
📧