Account Specialist Level 1 (Billing & Operations)

Job Description

We are seeking an Account Specialist Level 1 to support billing and operational activities during a critical billing system migration and post-implementation (go-live) phase. This role will focus on migration support, hypercare activities, and manual billing operations while automation solutions are being developed.

Key Responsibilities

Migration Support

• Assist with billing data validation and reconciliation during system migration
• Support testing activities including parallel billing runs and validation checks
• Document migration issues, track resolutions, and maintain audit trails
• Coordinate with technical and business teams to ensure accurate data transfer

Post Go-Live (Hypercare) Support

• Provide hands-on support during the post-go-live hypercare period
• Monitor billing runs and identify exceptions or discrepancies
• Assist with troubleshooting billing issues and customer inquiries
• Validate billing accuracy including charges, rates, and components

Operational Support

• Perform manual billing tasks and workarounds prior to automation
• Support customer enrollment and account setup activities
• Assist with billing audits, charge validation, and contract verification
• Maintain documentation of manual processes and issue resolutions
• Support high-volume operational tasks as needed

Required Qualifications

• 3+ years of experience in billing operations
• Strong understanding of billing systems, rate structures, and charge calculations
• Experience supporting system migrations or implementations
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, data analysis)
• Strong reconciliation, validation, and attention to detail
• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Experience in energy or utilities billing environments
• Familiarity with retail energy billing platforms (VertexOne, CES, ESG, or similar)
• Knowledge of commercial and industrial (C&I) billing processes
• Experience supporting post-implementation hypercare
• Understanding of contract management and rate setup