IT Help Desk Technician

Description

We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team.

Responsibilities:
Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access.
Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting.
Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform.
Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context.
Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment.
Travel to nearby branch locations when needed to deliver in-person technical assistance and device support.
Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.

Requirements

At least 1 year of experience in a help desk, desktop support, or customer-facing technical support position.
Practical experience supporting macOS and iOS devices in a workplace environment.
Working knowledge of Windows operating systems, basic networking concepts, and common endpoint issue resolution.
Strong verbal and written communication skills with a customer-focused approach to support.
Ability to follow established technical procedures and recognize when an issue should be escalated.
Associate's degree in information technology or a related discipline is preferred.
Technical certification such as CompTIA A+ is preferred.
Valid driver's license and willingness to travel locally as needed.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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